Manager,suprvisor, client service, and self relient
Resume:
LORRAINE T. LEUNG
Tampa, FL 33611-4783
*********@*******.***
Objective: Seeking the opportunity to promote the growth of a medical/technical organization, which
will enable me to utilize my extensive industry knowledge, implement proven best practices, and enhance
productivity of staff through proper training.
Professional Experience:
Eccolab Group Clinical Laboratory – Nov. 2011-July 2014
Director of Account Management
• Assistant to the VP/President of Marketing and New Sales Development
• Liaison between the laboratory and the clients.
• Managed a team of three field account representatives in the state of Florida.
• Serviced 40 accounts in between Florida and Georgia.
• Served as the subject matter expert for Lab Nexus and the company’s proprietary web portal .
• On-boarded new clients, which included:
• Computer installations
• Client training on software applications
• One on one training on specimen collection and handling in accordance to laboratory
procedures
• Created policies and procedures for the Field Service Operations Procedure Manual.
• Participated in effective networking activities.
Nationwide Laboratory Service (NLS) --Aug. 2002 -Sept 2011
Operations Manager, PromMed to Chronic Kidney Disease (CKD)
• Managed a team of 45 phlebotomist in five states.
• Served as the focal point for patient services and the delivery of the patient laboratory test results
through the NLS Web Portal.
• Recruited, hired and trained all new employees in the CKD Division.
• Implemented the training of eWerks3 and established new nephrology accounts.
• Assisted the sales team in presenting eWerks3 to potential clients.
• Coordinated and set up the computer systems for access to eWerks3 and the NLS Web Portal for
new clients.
• Collaborated with the development team to improve overall efficiencies, accessibility to the
eWerks3 application and the NLS Web Portal.
• Created a reusable shipping container for the shipping of frozen specimens. Wrote the appropriate
handling procedures and trained personal on implementation of procedures.
• Provided annual compliance training for Health Insurance Portability and Accountability Act
(HIPPA) and Office of the Inspector General guidelines (OIG) to CKD remote employees’ and
clients.
• Implemented policies and procedures to track all laboratory supplies, medical equipment and
training materials for the CKD Division and account associates.
• Ensured CKD employees followed and utilized best practices, processes, and standard
methodologies to deliver an integrated laboratory solution for CKD clients.
• Created specialized renal assessment reports, which were adopted by other NLS Divisions to
support their client base.
Senior Territory Manager, March 2006 - Aug 2009
• As division lead, performed the pre-opening processes, implemented NLS supporting software,
created patient database and trained client employees.
• Established and operated three patient service centers in the Tampa Bay area.
• Managed four phlebotomists in Florida and five field service representatives across multiple
states.
• Conducted training for specimen processing, shipment, and the use of eWerks3 and eWerks for
new account users and End-stage Renal Disease (ESRD) employees.
• Ensured the clients and their patients’ laboratory results and supporting documentation were
readily accessible through the NLS Web Portal, served as the liaison between the following NLS
Divisions: General Medical, Medical Doctor Very Important Patients, and the End Stage Renal
Disease.
• Coordinated the set-up of and actively participated in trade shows for the Florida Association of
Community Health Care Centers, Inc.
ESRD Field Service Representative 2 States – December 2002 – March 2006
• Assisted the dialysis centers, within the Florida region, in preparing their laboratory draws for
each patient in advance of the draw dates.
• Assisted in the procurement of the Patient's specimens (within the Georgia region).
• Functioned as primary contact to resolve all issues with billing, software, hardware, and patient
data between the Dialysis Centers and ESRD Laboratory.
• Delivered superior customer service by traveling to each client site.
• Oversaw accuracy in client billing.
• Ensured the client's inventory of laboratory and administrative supplies was sufficient.
North Armenia Medical Center- August 2001-October 2002
Medical Receptionist/Assistant to Dr. Todd Rosenthal and Robert Burchett
Med Services of America Laboratory – March 2000 – January 2001
Specimen Procurement Manager
St Joseph Hospital (Physicians Laboratory) November 1993 – February 2000
Specimen Procurement Supervisor
Phlebotomy Supervisor
Education/Certification
• Phlebotomy Certification since April 2008
• HCC (Hillsborough Community College)
• Las Vegas School for Medical Assistant
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