Customer Service Project Manager

JENNIFER E. LASSETER

*****************@*****.*** l 321-***-****

SUMMARY OF QUALIFICATIONS:

With my experience I am capable of handling a wide range account management and event coordination

tasks and will be able to work independently with little or no supervision. I professionally handle

production of large trade shows and events while providing excellent customer service and meeting

sensitive deadlines. I am exceedingly well organized, flexible and enjoy the daily challenges of producing

and coordinating events, exhibit spaces, shows and challenging projects.

PROFESSIONAL EXPERIENCE:

June 2012 April 2013: Account Manager in a decorating firm for events and tradeshows.

(AGS)

• Coordinated events within customer and venue specifications.

• Planned staffing needs.

• Adhered to strict budgetary guidelines.

• Continually analyzed efficiency of production and made recommendations and

changes as necessary.

• Acquired necessary licensing permits and contracts along with fire marshal

approval.

• Ensured coordination of transportation and logistics of machinery and shipments.

January 2010 June 2012; Exhibitor Services Coordinator and Operations in the

convention industry. (GES/ Freeman)

• Receives and processes all exhibitor pre orders and post payments

• Compiles equipment and labor orders to distribute to the appropriate trades for

execution.

• Support Service Desk operation throughout each show.

• Assist with on site show floor management.

• Troubleshoot and solve exhibitor situations and freight issues that rise during the

move in period.

• Process all on site work orders and collect payment for these orders.

• Secure method of payments for all services rendered at show site.

• Create inbound and outbound invoices for each exhibitor for every show.

314 Courtney Springs Circle, Winter Springs, Florida 32708

• Assist in collecting monies and processing

• Oversaw safety and union staffing

• Assisted Project Managers in planning and preparation for Tradeshows

• Kept running files on third parties and EAC’s

May 2009 October 2009: Production Assistant

Kosmo Studios Inc., Orlando, FL

• Ensuring the deadlines were met for various projects

• Strong office and management support

• Research of materials and project ideas

• Straightening out the books and securing accountant to oversee

• General office maintenence

Current: U.S. Army National Guard Reserves, Orlando, Florida

• Development & training, including weapons qualifications, physical fitness testing,

all aspects of strength management and reporting, logistical and operational

support ensuring staff readiness.

• Non MOS specific track focusing on leadership skills/duties, responsibilities, and

how to conduct performance oriented training.

• Training developed skills needed as a platoon guide.

• Basic Training – C Co. 1 48 INF BN, 2nd Plt., Fort Leonard Wood, MO

• Officer Candidacy School – Candidate, January 2010

December 2007 – August 2008: Project Manager

RLP Advisors, Orlando, Florida

Manage and support multi million dollar commercial development contracts

•

Track multiple accounts with reconciliations and spreadsheets

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Marketing management including client interface along with tracking of mailings

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Finding, negotiating and supporting the securing of insurance policies for several

•

projects

JENNIFER E. LASSETER

*****************@*****.*** l 321-***-****

• General office management functions such as payroll, supply inventory and

ordering, maintenance etc.

• Research for pricing projects. This would entail everything from property value,

property appraisal, survey review and MLS research to previous contract inventory

and internet searches.

Executive Assistant

Remax Realty, Winter Springs, Florida

Processing loss mitigation claims

•

Providing administrative services including database management & marketing

•

Assist in the coordination of special events and trade shows

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Assist in the coordination of production and personal coaching seminars

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Supervise vendors to coordinate campaigns and projects

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Sales/Business Development

Lipten & Co., Gourmet Food Distributor, Orlando, Florida

• Established and maintained client relationships

• Exceeded sales revenue goals

• Provided price quotations; processed customer orders, supplier purchase orders,

quality control documentation

• Handled shipping arrangements & documentation, import/export documentation,

customer invoices

• Monitored customer shipments and deliveries; investigated & resolved customer &

supplier inquiries

• Collaborated with team members to maximize sales and revenue growth within

existing & prospective customers

Executive Assistant to Vice President

Watson Realty, Orlando, Florida

• Planning of events such as awards banquets and large (500 600+) meetings

• Assisting Vice President with calls/messages and extensive scheduling

314 Courtney Springs Circle, Winter Springs, Florida 32708

• Payroll and Human Resource functions

• Mail and shipping duties

• Building Maintenance and Event Planning

EDUCATION:

Current: Pursuing Bachelors of Science University of Central Florida, Orlando, FL

One course left:

Major: Biology and Language

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Minor: Business

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SKILLS:

Proficient in Microsoft Office Suite, Adobe Suites, Photoshop & Quick Books

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Additional reference information furnished upon request

Lee Rosa – Keller Williams

Shalene Estes – GAI Consultants, Inc.

Danice Brown – CNLBank

Dr. Julie Ferguson – Physician Associates

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