Customer Service Manager
Resume:
Sophia Huimiao Wang
*************@*****.***
EDUCATION
MASTER OF ARTS IN ECONOMICS
Carleton University (September 2009 to June 2012)
BACHELOR OF ARTS IN ENGLISH LANGUAGE AND LITERATURE (HONOR)
Shandong University of Technology, China (September 2002 to June 2006)
BACHELOR OF ARTS IN FINANCE (MINOR)
Shandong University of Technology, China (September 2002 to June 2006)
SKILLS
Flexibility: Fast learner who appreciates challenges and can adapt easily to various
environments
Communication: Extensive experience dealing with people under a variety of
customer service situations; verbal and written presentation skills proven
in thesis arguments and work experiences
Languages: French (Beginner); Chinese (Mandarin)
Leadership: Demonstrated ability to work both as group member and as
manager/supervisor on several academic committees and projects,
including organizational ability to self-initiate
Computer: Highly developed computer skills (Word, Excel, PowerPoint, Access,
Outlook, Internet)
Econometrics Software Skills: Highly developed econometrics software running skills
with SHAZAM, EView, Stata and SAS
EXPERIENCE HIGHLIGHTS
Manager, Harmony Restaurant (2009 to Present):
o Manages all aspects of business operations at a restaurant in Ottawa’s downtown
area; this includes dealing with customers, planning and managing the budget, the
accounts payable and accounts receivable.
o Has developed rich experience handling customers’ inquiries, complaints, and
finding solutions.
o Manages the daily cash flow, book-keeping and the payroll for the restaurant.
o Forecasts, plans and manages the yearly and quarterly budget.
Headmaster Assistant, Longmen School, China (2006 to 2008):
o Supported the daily work of the headmaster of a private school, this included
managing his calendar, scheduling and organizing meetings, organizing logistics
for events, providing a range of general office administration.
o Managed computer system, managed flow of information and documents,
analyzed, prioritized and processed documents.
o Liaised with teachers, which equipped me with collaborative abilities and the
experience of working as part of a team.
o Recruited new students, promoted sales and service packages which enhanced my
skills dealing with clients.
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