Customer Service Sales

Kelli R. Braxton

**** ***** ****** (cell) #***-278-

7887

Baltimore, MD 21225

******.*******@*****.***

EDUCATION

The Art Institute of Philadelphia, January 2004

Bachelor Degree in Fashion Marketing, Philadelphia, PA

Overall GPA 3.3/3.8

COURSE HIGHLIGHTS

Marketing

Sales Promotion

Business Management

Special Event Planning

Visual Merchandising

Store Planning

EXPERIENCE

Maryland Management (Lake Village), Severn, MD

Leasing Consultant, January 2013 - present

- Maintain detailed knowledge of the townhome community and amenities.

- Assist in leasing events and promotions.

- Handle all aspects of leasing townhomes from greeting prospective

residents; follow up with prospects, and closing the sale.

- Maintain working knowledge of laws, rules, and regulations concerning

townhome leasing and management.

Global Telecom Brokers, Owings Mills, MD

Customer Care Representative, March 2010- October 2012

- Provided technical support to customers during and after instrument

installations.

- Listened to customer complaints and problem solve them by

understanding their needs.

- Maintained a high level customer service with a cooperative attitude

by making sure there are requirements and deadlines.

- Operated and maintained standard office equipment.

Nordstrom, Burlington, MA

Department Manager, January 2007- March 2009

- Managed operations; forecasting, inventory control and purchasing.

- Event showcasing.

- Developed and conducted selling training classes.

- Developed and implemented monthly business plans.

Nordstrom, Mclean, VA

Assistant Department Manager, March 2007- January 2007

- Displayed merchandise onto selling floor to help improve sales daily.

- Monitored, evaluated, and coached a staff of 25.

- Managed merchandise database

- Inspired employees by setting the example by engaging personal

shopping to ensure customer satisfaction.

Nordstrom, Columbia, MD

Commission Sales Person, April 2005- March 2007

- Implemented window and floor set ups with body forms.

- Straighten, fold and restocked merchandise.

- Ensured packages were completely processed and sent daily.

- Sent thank you notes for customer's business.

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft Power Point

REFERENCE

Available upon Request

Contact this candidate