Customer Service Security

Location:

United States

Salary:

$12.00/hr minimum

Posted:

September 07, 2014

Contact this candidate

Resume:

Jose L Soler

** **** ******

Aprt. *

Waterbury, CT 06704

585-***-****

Work Experience

Security Officer Dec 2011 - Jun 2014

Allied Barton Security Service, Rochester, NY

CCTV Surveillance, Electronic Access Control, Computer Documentation, Customer Service, Foot

patrol, physical surveillance, servicing Bausch and Lomb World Head Quarters Building in

Rochester, NY

Security Officer Jan 2007 - Dec 2011

Guardsmark Security LLC, Rochester, NY

CCTV Surveillance, Electronic Access Control, Computer Documentation, Customer Service, Foot

patrol, physical surveillance, servicing Bausch and Lomb World Head Quarters Building in

Rochester, NY

Security Officer Apr 2000 - Jan 2007

Securitas Security Services, Rochester, NY

CCTV Surveillance, Electronic Access Control, Computer Documentation, Customer Service, Foot

patrol, physical surveillance, servicing Bausch and Lomb World Head Quarters Building in

Rochester, NY

Tasks performed include the following:

Answer alarms and investigate disturbances.

Call police or fire departments in cases of emergency, such as fire or presence of

unauthorized persons.

Escort or drive motor vehicle to transport individuals to specified locations or to provide

personal protection.

Monitor and adjust controls that regulate building systems, such as air conditioning, furnace,

or boiler.

Write reports of daily activities and irregularities such as equipment or property damage,

theft, presence of unauthorized persons, or unusual occurrences.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Inspect and adjust security systems, equipment, or machinery to ensure operational use and

to detect evidence of tampering.

Monitor and authorize entrance and departure of employees, visitors, and other persons to

guard against theft and maintain security of premises.

Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure

security of doors, windows, and gates.

Duties performed include:

Authorize entry or exit of individuals

Enforce laws, ordinances, or regulations

Explain rules, policies or regulations

Investigate complaints, disturbances, or violations

Make decisions

Manage detailed records or files in security setting

Monitor entrance or exit of persons

Oversee work progress to verify safety or conformance to standards

Patrol or guard area or premises

Monitor alarm system to detect fires or other emergencies

Prepare reports

Recognize public safety hazards

Take messages

Use oral or written communication techniques

Tools utilized include:

Alarm systems

Digital camcorders or video cameras

Emergency medical services first aid kits

Fire extinguishers

Flashlights

Notebook computers

Personal computers

Security or access control systems

Special purpose telephones

Two way radios

Desktop computers

Photocopiers

Technologies utilized include:

Data entry software

Microsoft Excel

Microsoft Word

Skills developed/enhanced include:

Active Learning

Active Listening

Critical Thinking

Instructing

Judgment and Decision Making

Learning Strategies

Monitoring

Programming

Speaking

Writing

Education

High School Diploma, G.E.D. Feb 1983 - Jun 1983

Hostos Community College, Bronx, NY

Licenses

Security Guard Jun 2013

N. Y. Department of Licensing Service

ID: 100*********

Awards

Eight Hour Annual Course Dec 2013

Alled Barton Security Services

Eigiht Hour Annual In-Service Training course For Security Guards

MSO Level 4 Dec 2013