Customer Service Sales
Resume:
Karen Montoya
Belleville, MI 48111
*********************@*****.***
September 7, 2014
Ms. Lisa Crawford
The Futures HealthCore and Futures Education
Dearborn Therapy Center
3101 South Gulley Road, Suite G
Dearborn, MI 48124
RE: Administrative Assistant
Dear Ms. Crawford:
Attached you will find my resume for your current job posting as a part time Administrative
Assistant within your Dearborn Therapy Center. A recent graduate from Davenport
University with a GPA of 3.46, I hold a Bachelor’s Degree in Business Administration.
During my time at Davenport University I have collaborated with a diverse group of team
members from across the US. I am a dedicated self starter, competent and prompt when
working under tight deadlines in a fast paced environment without losing my composure
to deliver reliable information. My career has been built over time upon a solid foundation
of professional customer service, development of departmental partnerships and by
keeping a positive attitude to get the work done. I am knowledgeable in Microsoft Office,
can multi task quickly and efficiently, and am dedicated to being a confident
encouragement to all.
It would be a pleasure for me to transfer my commitment to personal and professional
excellence over to the Dearborn Therapy Center. I look forward to discussing this
significant position more in detail with you. Please contact me at 734-***-****.
Sincerely,
Karen Montoya
KAREN MONTOYA
734-***-**** *********************@*****.***
49021 Denton Rd., Apt. 103, Belleville, MI 48111
PROFILE
o Over fifteen years of commended performance in high-energy customer service roles
o Expert interpersonal skills, perfect attendance records, proficient in time-management,
organization and commitment
EDUCATION
DAVENPORT UNIVERSITY, GRAND RAPIDS December 2013
Bachelors of Arts-Business Administration
RELATED COURSEWORK
o Professional Ethics/ Business Law
o Microsoft Word, Excel, PowerPoint
o Business Research
o Accounting
o Financial Analysis
PROFESSIONAL EXPERIENCE
Ameritech/SBC/AT&T, Saginaw, MI
Customer Services Sales & Support 10/2000-07/2007
o Served on committee for Lifeline Telephone Assistance Program (LTAP)
o Recruited, reviewed and administered LTAP to need based customers
o Customer de-escalation and retention
o Rotating Floor Coach overseeing 30-60 service representatives
Zale’s Jewelry, Lansing, MI
Sales Associate 08/1998-10/2000
o Dependable, exceeding monthly sales quotas
o Trustworthy and accountable for cash handling and nightly deposits
o Inventory management
Sunglass Hut, Lansing, MI
Manager 01/1995-08/1998
o Recruitment, hiring, training, and scheduling
o Increased profits by exceeding monthly corporate sales goals
o Inventory Management
SKILLS
Social Networking
Proven leadership, delegation and team building skills
Critical thinker, organized, efficient at time management
Dropbox, Google Drive & Microsoft Office
Contact this candidate