Customer Service Management
Resume:
L. Linda Simon
Houston, TX 77044
Email: *.***********@*****.***
SUMMARY
A diversified team player with four years of experience in cash management, including managing up to 40 cashiers and client relations daily. Demonstrated proficiency and effectiveness in structuring and development of front end procedures to ensure continued success.
Public Relations Problem Solving Vendor Relations
Cash management Organization Training
Customer Service Clerical Minor Accounting
Microsoft Word Microsoft Excel Microsoft Powerpoint
PROFESSIONAL EXPERIENCE
Kids R Kids - Humble, TX (9/2013-PRESENT)
Preschool Teacher
To plan and execute all educational programs in accordance with Kids R Kids learning systems in order to meet the standards for NAEYC, the National Association for the Education of Young Children. To perform all day-to-day classroom tasks and general supervision and management of pre-school age children in accordance with Kids R Kids policies, procedures, and child care regulatory agencies.
The Home Depot - Houston, TX (2010-2013)
Department Manager (2012-2013)
Department Supervisor (2012)
Cashier Supervisor (2011-2012)
Plumbing Specialist (2010-2011)
Cashier (2010)
Position Purpose:
Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.
Major Tasks, Responsibilities & Key Accountabilities:
Supervise the work activities of Associates within his/her area
Communicate store objectives to Associates using the appropriate programs and tools
Train and develop Associates within the work team, through the management of training calendar and curriculum
Engage in coaching for the development of Associates
Pg.2 L. Simon
Participate in the interview process for hiring of new Associates and partner with store management on recommendation.
Provide input into appropriate discipline decisions related to Associates
Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area
Maintain working relations with all cashiers
Maintaining Cash drawer ($2500.00)
Ensuring the lines are kept to a minimum
Coordinating lunch and breaks for all cashiers
Training
Back up cashier whenever necessary
Minor accounting
EDUCATION
In progress - Bachelor of Science, University of Houston-Downtown, Houston, TX
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Forklift/Reach Truck
Order Picker & electric ladder
HHM Hazmat
First Aid CPR & AED
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