Customer Service Quality

Carson O'Connor

*** ****** ****** **********, ** 36037

*************@*****.***

Cell: 334-***-****

Professional Summary

Experienced site manager with skills in overseeing all aspects of

operations for manufacturing facilities with multiple departments.

Experience includes serving as the main point-of-contact for customers

(internal & external), managing P&Ls, CPRs (contract performance reviews),

sales, budgets, invoicing and contract negotiations, Quality Control &

Assurance and implementing cost tracking to control spending. Proven

ability to maximize efficiency, productivity, and quality output by

implementing management training on a broad range of operations

methodologies including Kaizen, Yokotan, Position Rightsizing, CSI, and CI.

Experience includes leading successful startup of a green field operation

OEM paint shops, Assembly lines, Quality control, supervising equipment

installations including conveyor lines, washer systems, spray booths,

robotics, ovens, air units, and waste systems while completing construction

ahead of schedule and under the budget.

Riteway Service Inc 5/11-

Present

Michelin Production Facility's US2,US4,US8,US11

Plant Manager

Effectively manages multiple contracts with current company, accumulating

all relative data (Quality control & Assurance, contractor hours, pricing,

safety) and presents to customer contact leadership.

Successfully manages safety, financial, quality and customer service

aspects of organization, including P&L, CPRs, sales, budgets, invoicing,

and dispute resolutions; implemented cost tracking to control spending.

Oversaw and directed procedures and initiatives, including safety, customer

service, purchasing, and quality, training program development and shipping

/ receiving. Ensured the highest-quality customer service by personally

addressing SJRs (Special Job Requests) acted as main point-of-contact for

customers.

Maximized efficiency, productivity, and quality output by implementing

management training on a broad range of operations methodologies (i.e.,

Kaizen, Yokotan, Scope Rightsizing, and CI).

MPW Industrial Services Montgomery, AL 08/09-05/11

Hyundai USA /Mobis /Kia /VW

Plant Manager

Effectively managed contracts with HMMA/Kia/Mobis & VW paint shop

accumulated all relative data (contractor hours and pricing) and presented

to contact leadership.

Successfully managed all financial, quality and customer service aspects of

organization, including P&L, CPRs, sales, budgets, invoicing, and dispute

resolutions; implemented cost tracking to control spending. Oversaw and

directed procedures and initiatives, including safety, customer service,

purchasing, and quality, training program development and shipping /

receiving. Ensured the highest-quality customer service by personally

addressing SJRs (Special Job Requests) acted as main point-of-contact for

customers.

Maximized efficiency, productivity, and quality output by implementing

management training on a broad range of operations methodologies (i.e.,

Kaizen, Yokotan, Scope Rightsizing, and CI).

MacLellan Integrated Services, Inc Vance, AL 08/07-01/09

Mercedes-Benz

Plant Manager

Effectively oversaw six contracts with Mercedes Benz (paint shop 1&2, Body

weld, stamping, waste water & assembly); accumulated all relative data

(contractor hours and pricing), developed contracts, and presented to M-B

leadership.

Successfully managed all financial, quality and customer service aspects of

organization, including P&L, CPRs, sales, budgets, invoicing, contract

negotiations, and dispute resolutions; implemented cost tracking to control

spending. Optimized productivity and performance of four contract managers

and two assistant managers, with dotted line responsibility for 10 group

leaders, 15 team leaders, and 40 FT team members. Oversaw and directed all

operations procedures and initiatives, including safety, customer service,

purchasing, quality, training program development, project management, and

shipping / receiving; served as member of Corporate Office National

Operations Management Team and provided input on company-wide improvement

projects. Ensured the highest-quality customer service by personally

addressing SJRs (Special Job Requests) and EWOs (Engineering Work Orders);

acted as main point-of-contact for all customers.

Maximized efficiency, productivity, and quality output by implementing

management training on a broad range of operations methodologies (i.e.,

Kaizen, Yokotan, Scope Rightsizing, CSI, and CI); traveled to other Company

sites to ensure and support training initiatives.

Mobis - Alabama Montgomery, AL 08/04-8/07

Assistant HOD Production/Quality-Paint Department

Lead successful startup of green field operation for plastics division of

water-borne paint shop that supplied parts to Hyundai plant; managed 150

direct and indirect reports. Consistently met production goals, maintained

budgets, and ensured product quality / team productivity while optimizing

safety. Participated in completing construction ahead of schedule and under

budget.

Overseen aspects of daily operations, including production scheduling,

supplier performance, financial adjustments, process improvements, cost-

saving promotions, team supervision, contract negotiations, customer

problem resolution, purchasing, inventory control, shipping & receiving,

and AP.

Supervised paint shop equipment installations with contract company

Eisenmann, Inc.; implementations included conveyor lines, assembly lines,

washer systems, spray booths, robotics, ovens, air units, and waste

systems.

Coordinated basic program-building and on-site downloading of finished

robotic path work programming with Fanuc Robotics, Inc.

Initiated first-run testing of new programs and whole paint system to

increase accuracy of project time and milestone calculations.

Conducted continuous improvement analysis and provided work-in-progress

training to all new employees.

Collaborated with paint supplier (DuPont) to extensively test / monitor

reliability and develop MES data sheets for all products and services,

including tri-coat wet applications, Devilbis, ITW, Fanuc spray guns, and

2K-clear.

Interfaced with process technicians on control plans, PFEMA, and training

materials for new hires and Quality Department.

Experience

10 and 30 OSHA Fanuc PM Maintenance Fanuc programming Motorman PM

Maintenance Kuka PM Maintenance DuPont paint Henkel chemical GE

BETZ chemical Eisenmann paint system PM IP paint system Exterior Tri-

Coat paint system E-Coat System

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