Project Manager Sales

Michael Shost

*** ******* **. ********** *****, NY 10510

*******@*****.*** 602-***-****

www.linkedin.com/in/michaelshost/ Skype ID: shost.michael

Interest in Relocating

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Senior Technical Project Manager

SDLC ~ Infrastructure ~ Cross Functionality

EXECUTIVE SUMMARY

Dynamic and forward-thinking IT Project Manager with over 15 years

experience. Proven ability to lead/mentor teams and manage multiple

projects concurrently. Comprehensive start-up and international

implementation and integration experience. Current knowledge of PM Best

Practices (PMBOK).

Over a decade and a half experience managing projects of increasing scope,

complexity, budget, and size has yielded a dedicated, energetic, highly

analytical, well-polished professional. With a sterling history of building

and leading highly skilled, cross-functional teams in an open/approachable

manner that ensures roll-outs and deliverables are consistently on time and

under budget while solidly meeting/surpassing defined specifications &

requirements. Strong requirement gathering knowledge, with emphasis on

identifying and thoroughly documenting of company-wide best practices. A

seasoned presenter leading demonstrations/proposals that transverse all

internal company levels and outside entities. Hands-on experience with

multiple Project Management methodologies and tools allowing for concrete

resolution of critical issues on key projects and a development of a

constantly improving process and problem resolution skill set. The end

result is an established track record of successful completion and delivery

in fast-paced, complex, result-driven, cultures against aggressive

timelines.

Areas of Expertise

Project Management (SDLC, SCRUM, Agile, Waterfall, XP) - Strategic Planning

- Needs Assessment - Budgeting & Expenditures - Software Engineering -

Network Administration - Technical Support & Troubleshooting - Installation

& Migration - IT Strategy & Design - Process Improvement - Requirement

Definition - Process Documentation - Business Presentations - Systems

Architecture - Hardware & Application Integration/Implementation - Process

Automation & Improvement - Risk Management -Resource Management -

Problem/Incident Management - Change/Configuration Management - Team

Building & Mentoring - Application Development -

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Professional Experience

SPCA of Westchester - Briarcliff Manor, NY 2012 to present

Founded in 1883 it's the one of the oldest animal shelter on the East

Coast. It operates as a 501c3. Providing a full complement of animal care,

veterinary, humane education and law enforcement services to the community.

IT Project MANAGER AND General operations Consultant

Combining my desire to give back to society and love of animals with my

proficiency as an IT Project Manager and Operations Analyst/Consultant, I

realized a need for my expertise at the SPCA of Westchester. Brought in

initially to assess and resolve IT issues and provide tech support. I

quickly realized the specific ways leveraging technology will streamline

their operations, save them time and money, and increase efficiency across

the board with the end result being able to provide a more comprehensive

level of services to the animals and public. Thus allowing me perform a

Pareto analysis and identify a handful of projects with the lowest

financial burden and biggest reward. Keeping in mind the varying financial

constraints of a 501c3 I built my business cases and initial project

assessments to include charitable channels, leveraging my relationships in

the hardware and software industries, to provide options for the

procurement of resources. Act as technical PM on large capital development

project ($5-7M budget and 3+ year duration) providing the project

definition, and forming initial work plans. Taking into consideration the

other trades and phases of the project (construction, etc.) I have begun to

manage the issues and define the scope of the project. Allowing me to

identify sub-projects with shorter iterations to more easily facilitate the

continuing analysis and changing design components of the overall plan.

Allowing me to create work breakdown structures (WBS) and network diagrams

for building of the teams vs. outsourcing components, etc. With this

addressed I have begun to more completely build out and manage the work

plan while addressing the identification/management of risks,

communication, documentation and procurement of resources. As definition

became clearer I started the initial phases of planning the

development/construction of the various sub-projects, implementation,

testing.

. Monitored and augmented network storage capacity and TCP/IP networks.

. Advised, troubleshot and improved volunteer database and user

interface.

. Assessed current telecom systems, implemented configuration changes,

researched Hosted PBX options.

. Provide onsite and remote tech support.

. Advised on web site and sourcing of contract firm to perform the

revamp and the development of requirement for outsourcing of project.

. Providing Analysis & Project Management on a $5-7M capital development

project with a 3+ year duration.

. Advised on SIP Trunking recommendations as a way to increase network

traffic capacity and allow for more robust telecommunications

platform.

. General facilities maintenance (everything from cleaning to minor

construction and set up/tear downs and general logistics for events).

. Provide animal care as needed.

Auction Empire, LLC - Mesa, AZ 2011 to 2012

Full-service public auction facility, pioneering the merging of auctions

and technology across its 33K-square-foot facility.

Chief Operating Officer/Board of Directors

Recruited to build startup infrastructure from the ground up. Interfaced

with investors to structure pre-operational finances and developmental

pipelines. Designed and developed company philosophy, business models, and

forecasting strategies targeting immediate growth and sustainability.

Drafted company and departmental budgets. Managed recruitment, hiring, and

training of personnel. Designed and implemented IT infrastructure,

including pioneering of latest technologies. Researched and initiated best

practices in all areas of systems architecture, contract negotiations, as

well as marketing and sales strategies. Coordinated operational procedures,

managing team of 25 full-time and 50+ part-time staff. Oversaw procurement

of vehicles, merchandise, and facility resources. Ensured compliance with

state and federal licensing boards and regulations.

This required identification and management of multiple projects, of

varying scope and complexity from a wide variety of disciplines and

industries requiring a working knowledge of varying PM methodologies and

tools as well as expert knowledge of Systems and Software Development Life

Cycles and Project Life Cycles.

. Championed installation of cutting-edge broadcast multimedia

presentations for online-bidding platform, optimizing system resources

and ensuring uptime status during auction events.

. Designed and managed the development of multiple SDLC projects

providing robust multimedia rich applications to foster the internet

bidding, mobile apps to streamline the business flow and provide

conveniences that other auctions could not at the time.

. Initiated operational business within six months of inception.

. Generated profit and return on investment [ROI] within three months of

operation.

. Negotiated and implemented cross-departmental initiatives

. Acted as Scrum Master while using Agile Project Methodology during the

SDLC.

. Worked extensively managing the involvement and communication

with/between Auction Empire and 3rd parties and outside entities

(demos, presentations, research & analysis of 3rd party product

implementation).

. Conducted PM Quality controls to ensure projects are accurately

reporting progress (time-lines, overall status, future evolutions,

risks, and risk-management.

. Develop, maintain, and track project plans including WBS, schedule,

scope, risks, and change management

. Manage full SDLC application development projects using agile

development methodology

. Manage software release planning including user requirements

development and prioritization, development

estimates, system specification, and high level design.

. Worked with business end users to document and analyze user

requirements and use cases that feed into the

development process.

. Hold regular project status meetings with all stakeholders to review

project status and issues

. Manage defects prioritization and delivery

. Communicate project status to all stakeholders, including project team

members, end users management,

and senior management.

. Managed and ensured all project deliverables are on time, within

budget, and high quality to maintain

customer satisfaction throughout the projects.

. Provided leadership, guidance, and assistance to project team members

as required

. Facilitate meetings at all levels and publish meeting minutes

. Implement process improvement initiatives to improve the development

planning process

. Analyze and predict productivity gains expected to be realized from

planned software releases

. Lead meetings with end users to identify system pain points and

identify system enhancements, needed and user training, to address the

pain points.

Sierra Auction Management, Inc. - Phoenix, AZ 2010 to 2011

Arizona's largest privately owned, full-service auction company,

consistently hosting 1K+ people during live auction events.

Manager of Technology & Internet Services/Inventory Manager

Directed companywide IT strategies and initiatives for auction enterprise

with $2M in monthly revenue. Organized and optimized IT functions, serving

as Chief Engineer for all mission-critical and inventory-management

systems. Administered remote logins, virtual private networks [VPN], and

mobile-business solutions. Trained and supported key personnel and end

users. Orchestrated daily operations for general merchandise and surplus

divisions, managing recruitment, hiring, training, and monitoring of

personnel. Oversaw team of nine direct reports and 50 indirect reports.

Managed asset acquisition, logistics, and auction-related processing

procedures. Ensured retention of government contracts to continuously drive

revenue and guarantee premium service offerings.

A fast paced deadline-driven environment requiring superb communication,

conflict management, leadership, and problem solving skills. Many projects

required fundamental changes to manner in which inventory is processed and

sold. This was accomplished with minimal disruption to the existing culture

and required/demonstrated highly evolved abilities to build rapport and

consensus with all manner of individuals both within and outside of the

company (3rd parties and clients). Showing a strong ability to influence

and facilitate while engaging with teams embodying diverse functions,

differing locations, and a wide variety of industries and businesses.

. Implemented company's first internet bidding platform by developing

established prototype models, ensuring operational function

and reliability upon rollout.

. Increased price drive $1.3M, online sales $750K, and catalog views

250K within six months of online-bidding rollout.

. Expanded auction cycles from monthly to biweekly structures by

optimizing online and remote auction capabilities.

. Transitioned IT infrastructure from peer-to-peer environment to

secure, multi-server Windows domain with dual wireless networks and

triple-tier redundancy.

. Developed and managed project plans, estimates, scheduling and

budgets.

. Develop and communicate PMO standards, methodologies, policies and

procedures to team members.

. Chaired meetings with owners, developers, cross-departmental

personnel, and stakeholders to communicate overall requirements and

status of projects in the pipeline.

. Diagnosis of project risks and issues and management of mitigation

plans.

. Monitors, tracks, and reports on project change control.

. Managed program activities including work pipeline, project staffing,

project reviews, project financials

(revenue, margins, and profitability), resource utilization, customer

relationship, program status

reporting, solution architecture support, services estimation and

pricing, work order development, and

change management.

. Performed project initiating and planning tasks including SOW

development, customer negotiation,

contracts signing, stakeholders' identification and analysis, project

schedule development, project

staffing, and project kick-off.

. Managed and enforced the application development process/methodology

spanning the entire SDLC from

planning and analysis to design, coding, testing, and documentation.

Also managed other activities

including development effort estimation, sales support, development

assignments, and escalations from

both internal and external customers.

. Managed all project testing activities including test plans, test

execution, System Integration Testing,

. Regression Testing, User Acceptance Testing, Operations Readiness

Testing, and defects and fixes

management.

. Achieved and maintained client success and satisfaction through

collaborative relationships with

customer C-level Executives.

. Collaborated with sales team on new opportunities including RFP

reviews, proposed solution review and

approval, RFP response, scope of work development, deals reviews,

services estimation, and pricing. Also

work closely with the sales team on developments within the region,

status of the activities, potential

new opportunities, and advise the sales manager on required actions.

. Collaborate with the Software Maintenance Organization to conduct

knowledge transfer sessions and

hand-off the software from development/delivery to Application

Support.

. Led the on-going organizational development of the program staff

including training, career planning,

administration, recruitment effort, and performance reviews.

Cunningham & Associates, Inc. - Phoenix, AZ 2009 to 2010

Licensed, bonded, and insured auction service specializing in bankruptcy,

receivership, and secured creditor assets.

Operations Manager

Developed and implemented operational processes and procedures to

streamline operations and increase efficiency. Established standardized

production tasks to strengthen result-oriented metrics and reporting

capabilities. Managed team of six direct reports, overseeing comprehensive

warehouse operations. Led production of monthly warehouse auctions. Created

e-commerce platform as new operating modality switching from live auctions

to internet only auctions.

. Optimized IT infrastructure to initiate online-auction capabilities,

transitioning system from live-action model to online-only platform.

Spearheaded research and development of new systems and trained

employees after system implementation.

. Managed program activities including work pipeline, project staffing,

project reviews, project financials

(revenue, margins, and profitability), resource

utilization, customer relationship, program status

reporting, solution architecture support, services

estimation and pricing, work order development, and

change management.

. Increased average warehouse-auction growth 100%+ by strengthening

online presence and producing multiple monthly warehouse auctions.

. Managed and distributed projects of varying sizes and complexity.

. Demonstrated track record of successful deliveries showcasing an

ability to work independently and as part of a team in an aggressive

deadline driven environment.

. Application of highly developed critical thinking, organizational, and

multi-tasking, and prioritization skills in the

concurrent management of multiple

projects.

. Designed implemented, analyzed, and reported on testing of

technologies during development, release, and post release (added

functionality, fixes, etc.)

. Trained staff and familiarize customers (both new and long standing)

on the new business modality, the technologies they employ and how to

use them.

Creative Impact - Phoenix, AZ 2007 to 2009

One of the Southwest's largest and most profitable chain of clubs, with

locations in Phoenix, Tucson, and New Mexico.

Security Manager

Oversaw security-related operations for top-grossing Phoenix location.

Managed team of 10 direct reports to ensure safety and security for both

physical and electronic entities. Project Management of all upgrades and

maintenance of camera systems and internal software. Trained employees on

systems upgrades after installation.

. Reduced volume of security-related incidents 49% over two years.

. Managed program activities including work pipeline, project staffing,

project reviews, project financials

(revenue, margins, and profitability), resource

utilization, customer relationship, program status

reporting, solution architecture support, services

estimation and pricing, work order development, and

change management.

. Designed and installed innovative security system, implementing

optimal software and IP cameras in creation of two distinct wireless

networks.

. Estimated task duration and applicable budgets for all project

resources.

. Identified, addressed, documented, and closed issues quickly and

effectively.

. Performed project initiating and planning tasks including SOW

development, customer negotiation,

contracts signing, stakeholders' identification and analysis, project

schedule development, project

staffing, and project kick-off.

. Managed and enforced the application development process/methodology

spanning the entire SDLC from

planning and analysis to design, coding, testing, and documentation.

Also managed other activities

including development effort estimation, sales support, development

assignments, and escalations from

both internal and external customers.

Creative Environments Design & Landscape - Tempe, AZ 2005 to 2006

Arizona's most recognized and award-winning landscape and design company

with 550+ employees and $37M in annual revenue.

Technical Data & Systems Manager

Authored and implemented new methodologies to capture, track, and report

vital data regarding company success and growth. Designed dynamic data-

viewing models to facilitate operational success while meeting forecasted

goals. Created and managed database capable of estimating resource

allocation and pipeline information for distinct projects. Disseminated

manager information by geographic region in order to track jobs and create

production values that identified employee worth and volume of revenue

acquired for company. Continually demonstrated highly evolved critical

thinking and strong analytical skills with a meticulous attention to detail

underlying the management of a variety of projects.

. Increased revenue $3M in one year by implementing data-capture and

changing reporting procedures.

. Created and presented reports that provided real-time view of current

operational status to Senior Management, enabling fact-based, data-

driven decisions that powered company success.

. Strengthened employee-evaluation procedures by developing metrics and

reports assessing individual productivity.

. Application of strong analysis, data management, and problem solving

skills to design data bases, query structures, and algorithms.

. Led the on-going organizational development of the program staff

including training, career planning,

administration, recruitment effort, and performance reviews.

. Managed and enforced the application development process/methodology

spanning the entire SDLC from

planning and analysis to design, coding, testing, and documentation.

Also managed other activities

including development effort estimation, sales support, development

assignments, and escalations from

both internal and external customers.

. Managed all project testing activities including test plans, test

execution, System Integration Testing,

Regression Testing, User Acceptance Testing, Operations Readiness

Testing, and defects and fixes

management.

. Negotiated and implemented cross-departmental initiatives.

Additional Professional Experience

Project Manager, Filex Steel, LLC - Mesa, AZ

Director of Software Quality Assurance, Exceed Communications - New York,

NY

Implementation Specialist, Information Builders - New York, NY

Technology Portfolio

TCP/IP - V4 & exposure to IP V6 - Windows Server 2000, 2003, 2008 &

Exchange Server

WINS - DNS - DHCP - IP Routing - Wireless Networks - Remote Networks - VPNs

Oracle [PLSQL] - SQL Server - C/C++ - HTML - ASP - Java - Java Script - VB

- VB Script

MS Project Sever - MS Project - MS Office (Word, Excel, PowerPoint,

Outlook), - Visio - Sharepoint

Education

Member PMI & PMP Certificate (pending)

Bachelor of Science in Communication Technologies - New York University

- New York, NY

(coursework completed)

Associates in Applied Science in Computer Programming - Chubb Institute

- New York, NY

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