Customer Service Manager

Dave Verdugo

Eagle River, AK *****

***************@*******.*** - 907-***-****

WORK EXPERIENCE

Owner/Manager

Whydomyfeethurt.info Insole/Shoe Store - Fairbanks, AK - December 2009 to Present

Responsibilities

I help people of all walks of life. We are a specialty shoe store that work with people experiencing Plantar

Fascittis, Shin Splint, and Heel Spurs. We sell a one of a kind insole and shoes in 2e and 4e widths. We do

trade shows and give to the community in many areas.

Accomplishments

We change lives. We have military contacts and have worked with the clinics here in the Fairbanks area.

Skills Used

-Retail store manager with broad-based achievements in record sales, employee relations, budgeting, audits

and problem-solving..

-In-depth knowledge of retail sales industry.

-Effective planning and organizational skills.

-Ability to successfully manage multiple priorities and assignments

-Possess effective presentation skills as well as verbal and written communication skills.

-Articulate and creative, offering innovative and practical solutions.

-Able to direct and lead others to produce desired results.

-An experienced team player, bringing energy and enthusiasm into group efforts.

Store Manager

The Athlete's Foot - Fairbanks, AK - May 2006 to October 2009

Responsibilities

I handled all aspects of the store. I was the sole Manager with a Owner Partner. I was able to take a failing

shoe store doing 150,000 a year with no profit, and making it a million dollar success story.

Accomplishments

Worked with local, medical and military to help soldiers relief foot and back issues.

Skills Used

I have been a successful Manager for over 25 years. I am diligent and work smart to achieve what others

can not.

Assistant Store Manager

Footlocker - Fairbanks, AK - February 2002 to May 2006

Responsibilities

I handled customers, merchandising, problem solving and all aspects of store operations and management.

Accomplishments

I was the #1 Asst Manager in the whole company of Footlocker

Skills Used

I have been able to help people by listening to their needs. We make a difference when we know what benifits

the customer.

Assembly Technician

Nash Manufacturing - La Grande, OR - January 1999 to October 2002

Responsibilities

-Tested and certified gas and water systems to ensure quality performance for the consumer.

-Located trouble areas and made repairs as necessary, meeting high quality standard levels.

Accomplishments

Achieved and often exceeded high production quotas regulary in order to meet consumer demands and

achieve daily, weekly and monthly projected profit levels.

Department Supervisor

Emporium Dept Store - La Grande, OR - January 1997 to December 1998

Responsibilities

-Established, charted and exceeded shoe department sales goals based on pior years sales through individual

employee and team challenges on a daily, weekly and monthly basis.

-Reorganized and maintained store displays that increased customer desire and improved overall aesthetic

appeal of the department.

Accomplishments

-Reorgainized, audited and managed $500K inventory

-Provided exceptional customer service working to increase customer loyalty.

Ground Support

US Dept Of Forestry - La Grande, OR - 1996 to 1996

Responsibilities

-Delivered urgently needed supplies in the fire zone in a timely and safe manner

-Transported fire personnel promptly and safely to and from front line.

Store Manager

Kay Bee Toys - Fairbanks, AK - February 1994 to August 1995

Responsibilities

Oversaw and participated in every aspect of opening and running a brand new store.

Accomplishments

Achieved $1.2 million in sales in the first 6 months- quadrupling the projected sales of $300K.

Assistant Manager/Auditor

Fred Meyer - Fairbanks, AK - March 1992 to March 1994

Responsibilities

Supervised crew of 26 employees in various departments with teamwork as our focus and customer service

as our first priority.

Store Manager

Kinney Shoes - Anchorage, AK - January 1987 to December 1991

Accomplishments

Created sales gain of $196K first year in management, rceiving awards for Rookie Manager of the year, number

one percent gain in the state of Alaska (out of 17 stores).

Buyer/Manager

Nordstroms - Fairbanks, AK - March 1983 to December 1985

Responsibilities

Supervised shoe department sales, buys and inventory control.

Accomplishments

I was the youngest Buyeyrs/Manager in the history of the company. (19 yrs old)

EDUCATION

AA in Business Retail Management

Charter College - Anchorage, AK

1992 to 1993

Business

University of Alaska Fairbanks - Fairbanks, AK

1985 to 1986

Accounting

Northwest University - Kirkland, WA

1983 to 1984

SKILLS

Inventory Management, Customer Relations

LINKS

http://www.whydomyfeethurt.info

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