Manager Customer Service

Robert M. Zelenak

***** ***** ******

Fremont, CA 94538

www.linkedin.com/pub/robert-zelenak/3/3b2/678

303-***-**** acfrxf@r.postjobfree.com

PROFILE

Results-oriented distribution management professional with extensive

experience leading multi-site operations with budgets up to $25M and

inventory in excess of $85M. Recognized for exceptional turnaround

planning and implementation, profitability improvement, and customer

service.

Areas of expertise include:

P&L Responsibility Smart Conveyor Systems

Project Management RF Technology

Acquisitions, Due Diligence, Facility Planning

Forecasting

CAREER HISTORY

PCC LOGISTICS, Oakland, CA 2013 - Present

$250 M 3rd Party Logistics Company headquartered in San Leandro, CA.

Business Unit Manager

Responsible for multi-site operation at the port of Oakland which handles

transloads for exports and imports with truck and rail accessibility, cold

and dry storage warehouse facilities for diverse customer base and port

drayage operation. Supervise work force of 2 managers, 4 supervisors, 7

customer service representatives, 70 warehouse associates and 12 contract

drivers. In addition to managing all operations functions, I handle

business development for this site.

. Developed metrics to measure 3PL performance.

US FOODS, Rosemont, IL 2011 - 2013

$20B food service and restaurant supply company headquartered in Rosemont,

IL.

Director of Inbound Distribution

Directed the creation of an international logistics program and managed

relationships with 3PLs, ocean carriers and customs broker. Set up

nationwide network of dry and cold storage cross-docks / mixing centers.

Supervised 7 direct reports (Customs Compliance Manager, Inbound Logistics

and 5 Mixing Center Managers).

. Created organization to ensure regulatory and customs compliance for

imports, exports and free trade agreements. Worked to ensure customer

base could use NAFTA with fewer complications.

. Developed and analyzed RFPs to select ocean carriers, customs broker and

3PLs.

. Developed metrics to measure 3PL performance.

. Led IT project to develop software to handle "cross-dock" functionality

in company WMS system.

. Set up nationwide network to handle cross-docking in multi temperature

environments.

. Increased utilization of fleet backhauls raised case per carton revenue

and increased percentage of managed cases.

. Served as interim Vice President of Operations for Salt Lake City

division with $250M sales with nearly 200 employees.

Robert M. Zelenak Page Two

STAPLES, Framingham, MA 2009 - 2011

$25B office products retail company headquartered in Framingham, MA.

Director of International Distribution and Logistics

Managed all International Distribution and Logistics supporting import and

export of private label product throughout the company worldwide network.

Oversaw $750M in import product worldwide. Managed relationships with

3PLs, ocean carriers and origin management vendors. Supervised 8 direct

reports (Asia based Logistics Manager, Customs and Regulatory Compliance

Manager, International Inbound Logistics Manager, Systems Manager and 4

Import Specialists).

. Integrated all Corporate Express distribution centers with Staples

branded private label product sourced from Asia in 3 months.

. Opened 2 export distribution centers in China to service Staples

worldwide.

. Established multi-country consolidation hub in China for Southeast Asia

vendors.

Transitioned company to 1 customs broker and 1 origin management vendor.

CORPORATE EXPRESS, Broomfield, CO 1996 - 2009

Acquired by Staples in 2008.

$5B B2B office products company headquartered in Amsterdam.

Director of Mixing Center Operations / 2004 - 2009

Vice President of Mixing Center and Import Operations

Oversaw operations of 5 regional distribution centers. Centers totaled

over 800,000 sq. ft. and serviced 32 warehouses in the United States and

Canada. These operations ran cross-dock operations for major domestic

vendors and handled all private label products sourced from Asia with

volumes reaching $880M. Managed inventory value in excess of $85M, with

overall budget responsibility at $25M. Supervised and developed 7 direct

reports (5 Warehouse Directors, International Supply Chain Manager and

Inventory / Operations Manager). Indirect responsibility for over 100

personnel.

. Turned around cost center into revenue generator resulting in revenue

exceeding $2.6M for 2008.

. Using skilled vendor negotiations and ability to work cross-functionally

saved $750K annually by bringing LCL (less than container load) shipment

processing in house.

. Implemented heavy weight trans-loading program reducing number of

containers by 24% saving $880K annually.

. Transitioned import program from DDP to FOB saving 7% in first year.

Distribution Planning Manager 1996 - 2004

Supervised project managers, CAD operator, warehouse site analysis, and

design of material handling layouts. Set up specifications for material

handling equipment and preferred vendors. Consolidated acquisitions

(systems, inventory and locations), and profiled warehouse for the most

efficient order selection operation. Acted as liaison between local,

corporate and regional management to coordinate projects.

. Successfully fulfilled directive to turn around operations of largest

(Los Angeles) and 3rd largest (San Francisco) distribution centers as

acting Vice President of Operations.

. Managed consolidation of 27 distribution centers in the United States and

Canada.

. Completed material handling layouts and installation in 15 new

distribution centers and 10 warehouse renovations in North America and

Western Europe.

. Assisted IT in design of inventory management portion of Warehouse

Management System.

. Saved over $4M in material handling purchases by reallocating assets.

Previously held position as Distribution Center Manager in Wholesale Drug

Industry.

EDUCATION

BA, Political Science, Minor in Business Administration,

University of Missouri, St. Louis, MO

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