Customer Service Office
Resume:
JHOANNA LOU G. OBLIGADO
******@*****.*** / Mobile #094********
Block# 20 Lot# 27 Maginoo St., Fiesta Communities
Matatalaib, Tarlac City Philippines 2300
EXPERIENCE
SUTHERLAND GLOBAL SERVICES, Inc.
November 25, 2013 up to May 30, 2014
. Customer Service Representative
* DUTIES AND RESPONSIBILITIES
(Account Now Prepaid Debit Cards and Ready Debit Cards)
o Attends to calls in regards to prepaid debit card usage,
activating card, new card application, transaction review,
reporting lost / stolen cards.
o Collecting of documents to reactivate card.
o Assisting clients in fraudulent unauthorized transactions.
o Direct deposit inquiry, posting hours and availability of funds.
o Merchant Refund Inquiry, Tax Refund, Merchant Confirmation.
THE GENERICS PHARMACY
Under Building Dreams Pharma Group Inc.
MARCH 17, 2012 up to AUGUST 10, 2013
. Office Associate/Pharmacy Assistant
* DUTIES AND RESPONSIBILITIES (Office Associate)
o Prepare and analyze employee's monthly premiums to be forwarded to the
OIC for approval and dissemination to all store branches.
o In-charge in preparation of Certificate of Employment and other
necessary documents for staff usage.
o In-charge in preparing memo's, store memo's and other related
documents for processing of staff's disciplinary actions, store
improvements etc.
o In-charge on store permit gathering, follow-up inspections to Food and
Drug Administration (FDA), contact person on installation of store
equipment's and staff quarterly reshuffle assignment.
o Assist the Branch Pharmacist in preparation of store inspection and
buying of store supplies for store opening.
o Assists the OIC and Auditor in all staff conflicts, memo issuance on
problem staff, store operations and other paper works needed for store
enhancement, hiring/deployment of staff for various branches, sales
monitoring.
o Weekly, monthly, quarterly and annual report filing.
o Coordinates with the bookkeeper on all document gathering for staff's
usage and store requirements for store opening.
* DUTIES AND RESPONSIBILITIES (Pharmacy Assistant)
o Taking in and handing out prescriptions
o Dispensing prescriptions
o using dispensary and stores computer systems to generate stock
lists and labels
o Helping to maintain reasonable dispensary stock levels
o Ordering items for use within a department
o Receiving, loading, unloading incoming goods from wholesalers,
manufacturers and elsewhere
o Delivering pharmaceuticals and other goods to sites within a
pharmacy department, and wards/departments/clinical areas
o Selling over the counter medicines
o Answering queries on the supply and availability of medicines,
where this is within their competence
o Responding to telephone and face to face enquiries of a routine
nature from patients, their representatives, members of the
public and a wide range of staff groups, either in a pharmacy or
in a ward, and referring queries to the relevant member of the
pharmacy team when necessary
o Any problems identified or queries raised to the attention of
pharmacists or pharmacy technicians
o Pre-packing, assembling and labelling medicines
o assisting with the manufacture of medicines
o Preparing medicines aseptically (preparing medicines in a very
clean environment using special techniques)
o Ensuring that health and safety requirements are met.
TARLAC STATE UNIVERSITY
Office of the Vice President for Academic Affairs
Victoria Campus
ROMULO BLVD., SAN VICENTE TARLAC CITY
JUNE 24, 2011 - MARCH 5, 2012
. Administrative Officer
* DUTIES AND RESPONSIBILITIES
o Gathers data and prepares data on the assigned sub Office for the
Monthly Accomplishment Report
o Assist and support accounts department in financial operations.
o Assist and support processing payroll records.
o Ensure timely completion of financial and other administrative audits.
o Prepare and analyze financial statements for the management team.
o Manage databases and document processes and systems implement.
o Provides recommendations regarding companywide goals, objectives and
policies.
o Develops and maintains a positive working relationship with
various department heads as required to work through project
development within the University and management problem-
solving.
o Develops implements and maintains all University policies and
procedures and works closely with legal counsel, manages all
internal communication.
o Prepares data for Library documents, book keeping and safe keeping of
important files, Travel Orders, Memos, and Communication Letters etc.
o Typing and printing of documents
o Filing of documents (Memos, Communication Letters, Endorsement
Letters, Travel Orders, Notice of Meetings, Administrative Council /
Academic Council notices and other Incoming and Outgoing papers that
concerns the Office)
o Conducts rural study on research to selected provinces of Tarlac
o Assists the Vice President for any transactions within the office
functions
o Answer phone calls
o All clerical and messengerial job applies
TARLAC STATE UNIVERSITY
Office of the Vice President for Research, Extension and Development
ROMULO BLVD., SAN VICENTE TARLAC CITY
AUG. 3, 2010 - JUNE 24, 2012
. SECRETARY
* DUTIES AND RESPONSIBILITIES
o Gathers data and prepares data on the assigned sub Office for the
Quarterly Accomplishment Reports, Year-End Report of their respective
offices namely:
i. University Research Office,
ii. University Extension Office,
iii. Institute of Local Government Administration,
iv. Center for Tarlaque o Studies,
v. Gender and Development Office
vi. and Alumni Affairs Office.
o Prepares minutes for meetings, Travel Orders, Memos, and Communication
Letters etc.
o Typing and printing of documents
o Filing of documents (Memos, Communication Letters, Endorsement
Letters, Travel Orders, Notice of Meetings, Administrative Council /
Academic Council notices and other Incoming and Outgoing papers that
concerns the Office)
o Conducts rural study on research to selected provinces of Tarlac
o Assists the Vice President for any transactions within the office
functions
o Answer phone calls
o All clerical and messengerial job applies
TARLAC STATE UNIVERSITY
Planning and Development Office
ROMULO BLVD., SAN VICENTE TARLAC CITY
JAN. 5, 2010 - JULY 30, 2010
. SECRETARY
* DUTIES AND RESPONSIBILITIES
o Prepares and Gathers Accomplishment Reports, 5-Year and MID-Year
Development Plans for the University, Travel Orders, Notice of
Meetings etc.
o Conducts Strategic Planning Seminars
o In-Charge of the Year-round activities for the University
o Filing of documents (Memos, Communication Letters, Endorsement
Letters, Travel Orders and other Incoming and Outgoing papers that
concerns the Planning Office)
o Booking of flights for the University Heads for official business
travels
o Assists the Director for any transactions within the office functions
o Typing and printing of documents
o Answer phone calls
o Act as OIC in the absence of the Director
o all clerical and messengerial job applies
SUTHERLAND GLOBAL SERVICES, Inc.
IT PARK II NINOY AQUINO HIWAY, SAN ISIDRO TARLAC CITY
JUNE 2009 - OCTOBER 2009
. Customer and Technical Support Representative
* DUTIES AND RESPONSIBILITIES
o Assists client in technical issues
o Activation of internet connection for old and new clients
o Credit card pulling for online payments
o Multi-tasking required for faster transactions of customer inquiries
o Graveyard shift 8:00 pm-5:00 am
THE RESOURCE GROUP, INC.
8th FLOOR HANSTON BLDG., ORTIGAS AVENUE PASIG CITY
JAN. 2006 - JULY 2006
. Customer Center Executive
* DUTIES AND RESPONSIBILITIES
o OUTBOUND SALES with UP SELLS on the product Campaign
o Calls are with in the U.S. territory
o Assists client in technical issues and product inquiries
o Commission is rendered when the quota is meet which is 3 SALES PER DAY
(SPD)
o WORKING HOURS: 3:00 am-12:00 noon
HEALTHY START INC.
SAN ATONIO ST., SAN ANTONIO VILLAGE PARANAQUE CITY
JULY 2004 - DEC. 2005
. Neuro - Psyche Nurse
* DUTIES AND RESPONSIBILITIES
o HOME CARER for patients with neuro psychiatric problems
o Responsible for the physical, mental and spiritual stability of
psychotic patients
o Assists the Attending Physician in giving medications
o Providing therapeutic techniques for the betterment of the patient to
full recovery
o Conducts Health Teachings to patients
HOME CARE
8 OVAL ST., GREEN HEIGHTS SUBDIVISION PARANAQUE CITY
JAN. 2003 - JULY 2004
. PRIVATE DUTY NURSE (PDN)
* DUTIES AND RESPONSIBILITIES
o Provides care for elderly patients such as critical cases
o Perform nursing care procedures to the patient
o Works in shifting hours
EDUCATION
DR. AUGUSTO ONGSIAKO SR. ELEMENTARY SCHOOL
Ungab, Cuyapo, Nueva Ecija
Year Graduated: 1995
OLRA COLLEGE FOUNDATION - HIGH SCHOOL DEPARTMENT
Poblacion San Manuel, Tarlac
Year Graduated: 1999
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
Ermita St. Manila City
Bachelor of Applied Science Major in Environmental Studies
1999 - 2000
EMILIO AGUINALDO COLLEGE
Ermita St., Corner United Nations Avenue Manila City
Bachelor of Science in Nursing
2000 - 2002
UNCIANO COLLEGES INC.
Circumferential Road, Antipolo City
Bachelor of Science in Nursing
Year Graduated: 2003
OBJECTIVES:
o To widen my knowledge regarding my profession as Bachelor of Science
in Nursing
o To meet and work with different kinds of people
o To enhance my ability on health care management
SKILLS:
o CAN TYPE 30 WPM
o COMPUTER LITERATE
o KNOWLEDGE IN C++ TURBO
o PROFICIENT IN MICROSOFT AND PHOTOSHOP APPLICATIONS
o PROFICIENT IN ADOBE APPLICATIONS
o KNOWLEDGE IN WINDOWS XP,MS WORD AND OTHER OPERATING SYSTEMS
o KNOWLEDGEABLE IN COMPUTER TROUBLESHOOTING
o GOOD IN ORAL AND WRITTEN ENGLISH
LANGUAGES:
o EXCELLENT IN SPEAKING ILOCANO, TAGALOG AND ENGLISH
VOLUNTEER EXPERIENCE/ORGANIZATIONS:
o Medical and Dental missions (Collegiate Years/Province-Based
Activities)
o Youth For Christ (YFC)
o Singles For Christ (SFC)
o Non Academic Staff Association (NASA) at Tarlac State University (TSU)
o Tarlac State University Multi-Purpose Cooperative (TSUMPC)
CHARACTER REFERENCES:
RUFFA MIA B. BERNABE 092********
VICKY SEGUIRA (045-***-****
ADORA N. OBREGON 091********
I hereby declare that the above details are true and correct.
JHOANNA LOU G.OBLIGADO
[pic]
Contact this candidate