Customer Service Administrative Assistant

Andrew Dashner

*** **** *** **********, ** ****9 412-***-****

*********@*****.***

Objective

Obtain the position of paralegal in order to

advance my professional career

Education

Liberty University- Lynchburg, VA September

2012-present

. Enrolled in an online MBA program

. Anticipated graduation date of December 2014

Duquesne University- Pittsburgh, PA

September 2007- May 2011

. Bachelor of the Arts in Political Science

. Minored in history

. Graduated Cum Laude

Work Experience

Loan Support Specialist I March 2012- Present

PNC Bank- Pittsburgh, PA

. Process a variety of legal documents such as car loans,

mortgages, and titles on a daily basis in a manner that

seeks both quantity and quality.

. Determine which documents should to be retained by the bank

and which documents can be destroyed.

. Train new employees on various tasks that need to be

completed in the department such as the process for

preparing car loans and the process for preparing

mortgages.

. Work with highly confidential information on a daily basis.

. Perform traditional administrative assistant job functions

such as operating copiers and printers

Christmas Season Casual Mail Handler November 2011-

December 2011

United States Post Office- Pittsburgh, PA

. Operated mail sorters and package bundlers to ensure the

proper delivery of mail.

. Worked under multiple supervisors to produce congruency of

work.

Retail Associate June

2007 - Present

Kmart (Sears Holding Corporation) - West View, PA

. Assist store patrons both over the phone and in person in

each department of the store.

. Resolve conflicts among customers and coworkers.

. Complete projects to increase company sales, i.e.

completing planogram layouts and assembling store

displays.

. Train new employees by informing them of proper job duties

such as working store electronic devices and other

operating procedures.

. Complete sales transactions and handle large amounts of

money.

State Senate Intern August 2010-

December 2010

State Senator Jay Costa- Forest Hills, PA

. Handled the questions and concerns of constituents with

regards to matters occurring in Senator's district and in

the state of Pennsylvania.

. Researched government information on the computer such as

politicians voting records and the status of bills pending

in the state legislature.

. Provided administrative support job functions to a senior

member of the Pennsylvania Senate

Receptionist August 2003 - July

2007

Saint Athanasius Parish- West View, PA

. Handled personal information of parishioners in a

confidential manner.

. Assisted both parishioners and non-parishioners with

information about the church over the phone and in person.

. Entered financial data into a computer database.

. Performed traditional administrative assistant functions

such as operating a multi-line phone system, setting up

appointments, and preparing reports

Activities and Leadership Roles

St. Athanasius Usher's Club

. President (2012-Present)

o Organize meetings, oversee memberships, and manage

annual fish fry.

St. Athanasius Safe and Secure Committee

. Chairman (2013-Present)

o Direct safety protocols for church activities.

American Taekwondo Association, Third Degree Black Belt

Lector, St. Athanasius Church

Academic Honors

. Golden Key International Honor Society member

. Political Science Honor Society member

Computer Skills

. Experience in Microsoft Excel, Power Point, and Word.

. Knowledge in NeoPost mailing systems.

.

Contact this candidate