Customer Service Sales

JODY C. HARDY

Austin, TX

972-***-****

********@*****.***

HEALTHCARE OPERATIONS AND MANAGEMENT SPECIALIST

EDUCATION: University of Louisiana Monroe

Baylor College of Dentistry

Bachelors: Clinical Laboratory Science (cum laude)

Experience encompasses:

Clinical Operations Microsoft Office

ACT

Project Management CRM Easy Dental

Quality improvement/assurance NCQA/HEDIS

Practice Works

HIPAA Compliance OSHA Compliance EagleSoft

Medicare/Medicaid EMR

Provider Relations Contract negotiations

Sales Marketing/SEO

Sharepoint Vistar

Amisys Emptoris

PROFESSIONAL EXPERIENCE

CENPATICO

Supervisor Provider Data Management and Credentialing

current

. Responsible for moving inventory to satisfy credentialing TAT

. Established systems for efficiency in credentialing intake

. Supervision of all markets (17)

. Manage up to 20 coordinators, credentialing and data specialists.

. Work closely with other departments to resolve issues.

. Establish protocol to resolve CAP issues

HEALTHCARE MANAGEMENT ADVISOR 2005-2014

Senior Business Advisor

. Project manager for converting privately owned practices to corporate

setting

. On site coordinator for all departments (IT, marketing, HR,

compliance, etc.)

. Evaluated clinics for process improvement, training needs and quality

of care

. Accountable for profitable P&L including budget measures

. Supervised clinical providers, managers, clinical staff and business

staff for solo and multi-site locations

. Performed routine office visits to examine operational needs

. Compliance auditor for San Antonio, Houston, Dallas, Allen and Plano

offices

. EMR Conversion Expert for TX

. Sales advisor for doctors in transition

. Trained clinicians and team on presentation for sales and customer

service techniques

. Evaluated paperwork and patient interaction to streamline operation

. Negotiated provider and vendor contracts

D4D TECHNOLOGIES 2012-2013

Clinical Education Manager

. Responsible for CAD/CAM training program for doctors and auxiliary

personnel

. Created training curriculum for new concepts

. Decreased departmental costs by implementing systems for contracted

trainers

. Managed over 25 trainers on staff and in the field

. Gave demo presentation at 2013 Dentrix T3 Training in San Antonio

. Consulted with sales force on how to sell to large dental management

groups

. Consulted with company regulatory department on new medical devices

FAMILY DENTAL PRACTICE 1987-2005

Director of Operations

. Project management of startup practice

. Increased treatment plan sales by over 300% utilizing knowledge of

product and by establishing excellent client relationships.

. Conducted consultative sales presentations for treatment plans of up

to $20,000. Instituted multiple financing options for patients, and

developed payment plans that met each individual's needs.

. Maintained consistent profit margins of 40% to 50% for services sold,

substantially above industry averages.

. Negotiated contracts to participate with multiple dental insurance

plans to expand potential customer base.

. Hired, supervised, and evaluated the performance of business office

staff. Built a team with strong customer service focus, and cross-

trained them in all office functions in order to create an efficient,

highly motivated and skilled team.

. Conducted a seminar on managed care at Dallas Midwinter Dental Clinic

under the direction of the Dallas County Dental Society.

PARKLAND HOSPITAL 1980-1987

ST. PAUL HOSPITAL

Medical Technologist, Blood Bank Supervisor

. Worked directly with trauma in support of surgical patients.

. Cross-matched, typed, and issued blood products in the third largest

US trauma center.

. Maintained documentation in conformance with both AABB regulations and

hospital policy.

. Supervised up to six Medical Technologists per shift

. Maintained position while attending graduate school.

. Worked with transplant team.

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