Valencia Dove
acfrv2@r.postjobfree.com
Current Address: Permanent Address:
**** ***** ******* **** *** Kimball Pace
Wilberforce, Ohio 45384 Columbus, Ohio 43205
Mobile: 614-***-**** Home: 614-***-****
OBJECTIVE
Seeking an internship where I may use my computer information systems background and interpersonal skills to
further company growth.
EDUCATION
Wilberforce University, Wilberforce, Ohio
Computer Information Systems
Expected graduation: 2014
RELEVANT COURSES:
• Systems Analysis & Design Methods
• Software Engineering
• Object-Oriented Programming
• Database Systems
• Data Communication and Networking
• Management & Info Systems
• Micro Applications
• Introduction to Business
• Introduction to Marketing
• Data Structures
• Computer Programming I, II
• Business and Technical Writing
• Technical Writing Comp II
EXPERIENCE
M/I Homes Help Desk Intern Summer 2014
Provides phone support to all divisions with computer applications and hardware issues including
Pivotal, Microsoft Office and JD Edwards applications.
Identifies, researches and resolves technical problems. Documents, tracks and monitors the problem to
ensure a timely resolution.
Configures computer systems for all end-users. Handles installation and troubleshooting for model
broadband connection issues.
Mentorship for Environmental Scholars Intern Summer 2012
UNCF Special Program Corporation (UNCFSP) and the Department of Energy (DOE)
Lab intern for Wilberforce University’s Computer Lab 2011 – 2012
Lab operations answer and return all phone calls, computer installations
Help desk support service
Africentric Personal Development Shop Inc. Columbus, OH 2008 – 2013
Created and instructed a 10 week program curriculum for 14-20 2nd graders
311 Call Center, Columbus, OH 2007-2008
Managed documents using several Microsoft Office Programs
ACTIVITIES/ AWARDS
NASA/Ohio Space Grant Consortium Scholar (Cloud Computing)
Certificate in SAP (Systems Application Product)
Member of Delta Sigma Theta Sorority Incorporated
Dean’s List
SOFTWARE SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, Access
Computer Installations