Customer Service Sales

Mrs. Quiana M. Tucker

**** ***** *****

Garfield Heights, OH 44125

216-***-****

*********@***.***

OBJECTIVE:

Drive company profits by utilizing my proven sales methods and Customer Service skills. This ensure

satisfied customers and build "Customers for Life" for my employer.

EMPLOYMENT HISTORY:

Perkins/Cricket Wireless, Cleveland, Ohio Sales Manager

* Service and repair cellular telephones for customers

*Address and resolve customer complaints

* Processes refunds, credits, payments, insurance and warranty claims

* Manages sales staff, facilitates training and institutes policies for multiple stores

* Responsible for bank drops and deposits, maintaining inventory and orders for multiple stores

American Red Cross, Cleveland, Ohio Collections Tech Supervisor

* Collect Blood via venipuncture while providing Customer Service to donors

* Performed quarterly assessments and annual reviews of staff

* Managed a team of 8 to 10 staff members

* Responsible for managing the successful operation of Mobile Blood Drives on a daily basis throughout

Cleveland area

Laurel wood Hospital, Beachwood, Ohio Lead Phlebotomist

* Obtain blood from patients via venipuncture.

* Separated and processed of specimens

* Processed lab requisitions and generated reports

* Ordered and restocked supplies

* Facilitated meetings to evaluate patient development.

Feminine Health Concerns, Cleveland Heights, Ohio Medical Assistant

* Responsible for greeting triage patients upon arrival, charting, filing and setting up exam rooms

* Calling in prescriptions for patients.

* Answered incoming telephone calls and scheduled appointments

* Assisted the Doctor with completion of daily procedures

EDUCATION AND SKILL PROFILE:

* Remington College Graduate 2005 (Cleveland Campus Dean's List GPA 3.8/4.0)

* Certified Phlebotomist

* Over seven 7 years experience as a Medical Assistant and Phlebotomist

* Over eleven 11 years providing excellent Customer Service methods

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