Customer Service Administrative Assistant

Susan C. Schrader

**** ** ****

Annona, TX *****

903-***-**** or *************@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Highly motivated and skilled in sales, customer service, purchasing, business management,

accounting (with emphasis on cost accounting and staff supervision), CSA 2010. Efficient in

handling demanding responsibilities and management exposure at all levels of business. Superb

interpersonal skills, office etiquette and phone manners. Robust communication and supervision

skills with superior analytical abilities. Proficient in the use of computers and able to adapt to new

systems easily. Strong business ethics and dynamic interpersonal skills.

SKILLS

Proficient in all Windows Operating Systems, Microsoft Word, WordPerfect, Excel, Access, Power

Point and the Internet. Accounting programs include Peachtree Sage, MYOB, QuickBooks,

QuickBooks Pro, Quicken, Timberline, Microsoft Dynamics (Solomon) with comprehensive

knowledge in employee relations, customer service and support help.

EXPERIENCE

Hawk Installation & Construction, Inc. Bogata, TX 2010 2011

Administrative Assistant/Financial Reporting Manager

Researched, compiled and analyzed financial data for the preparation of various functions

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including reports, lists, reports for accounts payable

Gathered information for reports or records, reviews reports, records, forms and other

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documents for accuracy and completeness

Assisted CFO, CEO, Project Managers, Superintendents, Engineers and Safety Managers

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Provided administrative/secretarial support for various departments/divisions answered

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telephones, assisted visitors, operated office equipment, and phone systems, and extensively

used computers for spreadsheet, word processing, database management, and other

applications. Set up and maintained paper and electronic filing systems for records,

correspondence, and other material

Prepared department reports, composed, typed and distributed meeting minutes for

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managerial review

Greeted visitors or callers and handled their inquiries or directed them to the appropriate

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persons according to their needs

Opened, sorted, routed, and distributed incoming correspondence and answered routine

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letters. Located and attached appropriate files to incoming correspondence requiring replies

Reviewed work done by others to check for correct spelling and grammar, ensured that

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company format policies were followed, and recommended revisions when required

Scheduled and coordinated meetings, interviews, appointments, events and other similar

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activities for supervisors, which also included travel and lodging arrangements

Responsible for financial job status reports, projects in process reports, and state license

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renewals

Entered & coded accounts payable (using cost accounting) for vendors & subcontractors –

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reconciled invoices to packing slips

Initiated random drug tests for all truck drivers, maintained all drivers daily logs, driver’s

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vehicle inspection reports, and trip mileage and route sheets

Conducted all monthly safety meetings (CSA 2010) ensuring requirements were met

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(completed eight (8) safety training webinars & earned training certificates)

Supervised vehicle maintenance, insurance, inspections and registrations on all vehicles

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Personally responsible for all financial reporting and all vehicle reporting including IFTA

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reports, sales tax and franchise tax

Researched and collected financial, statistical, technical and specialized data from multiple

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sources for assigned research and special projects

FJW Group, Inc., Broaddus & Associates Arlington, TX 2007 2009

Administrative Assistant/Office Manager/Project Coordinator on Site

Supported the project manager in main office and the superintendents in the field

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Scheduled and organized meetings and appointments and performed other duties as

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assigned

Arranged traveling tickets and hotel accommodations for vendors, clients and executives

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visiting or attending business conferences

Directly supervised onsite staff

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Responsible for daily reports and daily photographs of the ongoing construction

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Maintained all construction documents and as built on site with current revisions

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Initiated the collection of operation and maintenance manuals

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Coordinated and administered change orders, submittals, documented daily interim control

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inspections, daily infection control inspections, trades on site, quantity of workers, and RFI’s

Oversaw weekly safety meetings, OAC meetings and subcontractor meetings and prepared

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minutes

Provided services that met or exceeded customer (TRMC) expectations

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Harper Corporate Services, We Build, HWH Paris, TX 2004 2007

Contract Administrator/Project Coordinator

Responsible for handling contracts including insurance and bonds for subcontractors

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Administered all major purchase orders, using cost accounting, for construction materials

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including AP entry & coding

Personally responsible for all pay applications and check disbursement for subcontractors

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Prepared superintendent’s daily reports

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Project Coordinator on site

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Diamond K Corporation Mt. Pleasant, TX 2001 2004

AP Clerk/Administrative Assistant

Assisted CFO, CEO, Project Managers, Superintendents, Engineers and Safety Manager

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Managed regular administrative operations and provided support to managers and

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supervisors by handling their work that needs no supervision

Using cost accounting, maintained all accounts payable for vendors & subcontractors

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including check disbursement

Responsible for recording and reconciling pay applications

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Maintained soft and hard copies of daily administrative records

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Drafted email, letters, memos and presentations as per management’s instructions

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Managed and made decisions during manager’s absence

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Smith & Coffman, Inc., Armadillo Convenience Stores Clarksville, TX 1998 2001

Administrative Assistant/Office Manger/Bookkeeper

Assisted owner with all accounting and records

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Prepared invoices, reports, memos, letters, financial statements and other documents, using

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word processing, spreadsheet, database, or presentation software

Answered phone calls and directed calls to appropriate individuals or relayed messages

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Conducted research, compiled data, and prepared papers for consideration/presentation by

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executives, committees and boards of directors

Attended meetings and took minutes

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Greeted visitors and screened individuals for access to managers and other personnel

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Read and analyzed incoming memos, submissions, and reports to determine their

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significance and planned their distribution

Performed general office duties, such as ordering supplies, maintaining records management

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database systems, and performing basic bookkeeping work

Filed and retrieved corporate documents, records, and reports

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Opened, sorted, and distributed incoming correspondence, including faxes and email

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Planned travel arrangements for owner

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Supervised accounting department employees

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Full charge bookkeeper including accounts payable, accounts receivable, payroll, financial

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statements, inventory control, cost accounting, bank statements & sales tax

Advanced Auto Rental Systems, Miller Auto Sales Houston, TX 1990 1998

General Office Manager/Full Charge Bookkeeper

Assisted owners with all aspects of business transactions

Oversaw daily administrative operations and financial activities

Supervised administration, general accounting, accounts receivable, payroll, accounts

payable, internal and external auditing, bank reconciliations, cash accounts and intercompany

reconciliations

Prepared financial reports and analyzed monthly operating results reconciled with budget

Ensured proper internal controls for Accounts Payable

Reconciled vendor accounts and responded to inquiries

Responsible for the planning, coordinating and monitoring of all purchasing activities

Administered payroll, including updates, vacation accruals and timesheet verification

Full charge bookkeeper including accounts payable, accounts receivable, payroll, financial

statements, bank statements & sales tax

Responsible for customer service & related activities as well as manage employees

Rental agent

Puckett Auto Sales/Texas Dealers Auction Houston, TX 1981 1990Office

Administration and Full Charge Bookkeeping/Office Manager/Auctioneer Assistant

Managed all employees

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Initiated all automobile sales on site

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Tracked all activities of automobiles from auctions and auto dealerships

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Responsible for handling accounts payable, accounts receivable, payroll, financial

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statements, bank statements and sales tax

Initiated used car and fleet sales, supervise auction clerks and assist auctioneer

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Seminars Attended: Southwestern Bell Customer and Employee Relations

CSA 2010 Webinar

Completed High School with a perfect attendance

Graduated with a GPA of 3.4

Participated in Parliamentary Procedures for two years

Education: Clarksville High School (Vocational Office Education)

Personal and Professional References:

Charles Hurley 832-***-****) Personal Houston Police Sergeant

Dana Willoughby 903-***-****) Professional Harrison, Walker & Harper

Shawn Harris 903-***-****) Professional Grocery Supply Company

Contact this candidate