Help Desk Specialist

Kai C. Poon

*** ***** ****** **, *** Angeles, CA. 90031 Cell 323-***-****

*******@*****.***

EDUCATION

March 2014 – August 2014 Los Angeles Valley College Valley Glenn, CA

Human Resource Certification

March 2006 – June 2009 California State University, Los Angeles, CA

Bachelors of Science Los Angeles

September 2002 – December 2005 East Los Angeles College Monterey Park, CA

Associates of Arts

PROFESSIONAL EXPERIENCE

Partnership for Los Angeles, CA

Help Desk Specialist Los Angeles Schools

• Serviced 400+ computers and their workstations with Microsoft Windows and Apple applications

• Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

• Installed Smarter Balanced Assessment Consortium to IPads, Windows, Mac computers

December 2012 – June 2013 Dimerco Express El Segundo, CA

Accounts Receivable and Los Angeles

Payable Assistant

• Posted and validated customers payments by recording cash, checks and money wired transactions

• Maintained bookkeeping of company’s income and expense accounts

• Validated, safeguarded, and deposited all revenues at local financial institutions

• Updated receivables by totaling unpaid invoices

• Summarized receivables by maintaining invoice accounts; coordinating daily transfer to

customer’s account receivables; verified totals; prepared weekly financial reports

• Performed monthly A/R and A/P Analysis on San Francisco and San Jose Branches

• Carried out billing, collection and reporting activities according to specific deadlines

• Input employee payroll histories from Microsoft Excel into Dimerco database and into

Kronos payroll system

• Assisted in Month End Closing and Year end close

• Updates receivables by totaling unpaid invoices

• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions,

customer service departments, and from customers

• Setup and Process of 1099 vendors and yearly reporting to Internal Revenue Service

• Setup and maintenance of vendor filing system

December 2012 - December 2012 Los Angeles County Office El Monte, CA

Translator Consultant of Education

• Translating verbally and in written-form for Cantonese speaking clients on job search training (including career

explorations; skill identification, job application and resume completion, and job interview preparation)

June 2012 – July 2012 Gate Gourmet Los Angeles, CA

Finance Consultant Los Angeles

• Performed the day to day processing of accounts payable transactions to ensure that municipal finances are maintained in

a timely and accurate manner

• Maintained payroll information on the Kronos system which included providing payroll information upon request,

updating payroll records (tax exemptions, insurance coverage, and job title changes and department/division transfers)

• Updated computer database for payroll and personnel records

March 2012 – May 2012 Dimerco Express El Segundo, CA

Accountant Consultant Los Angeles

• Updated Dimerco Accounting Database

• Prepared and issued payroll for employees

• Accepted and prepared checks for customer/client activities

• Performed clerical support duties as necessary

December 2011 – January 2012 Habitat for Humanity of Greater Gardena, CA

Development Consultant Los Angeles

• Organized and updated Raiser’s Edge database to enter monetary and in-kind gifts received and to update contact

directory of past, prospective, current individual and corporate donors

April 2011 – May 2011 Natalie K Jewelry Los Angeles, CA

Help Desk Specialist

• Maintained application support for the company’s core programs on its 5 servers, while servicing 100+ computers and

workstations with Microsoft Windows applications

August 2010 – March 2011 Mentally & Educationally Monterey Park, CA

Teacher Assistant Retarded Citizens Inc.

• Taught students how to fulfill their personal and private needs in an environment recognizing individual talents and

challenges while maintaining their safety, dignity, and well being

• Assisted the instructor in planning and establishing students goals for individual Programs while monitoring individual

progress

• Collaborated with organization President and Accountant in preparing Federal grant requests

September 2008 – September 2009 Los Angeles Urban League Los Angeles, CA

Development Associate and

Help Desk Assistant

• Assisted youth clients with resumes and cover letters for acceptance to program provided with Milken Youth Center

• Serviced 300+ computers and their workstations with Microsoft Windows and Apple applications

• Maintained application support for the organization’s core programs on its 12 servers

• Contributed to the technical support of the marketing and communication strategy of the organization, including website

and social media strategies

• Uploaded organizational videos and pictures to YouTube and other social networks

• Trained staff on data and gift entry using Raiser’s Edge program, as well as on the use of Microsoft Office Suite, Internet,

Outlook, Kronos, ADP, and Saleforce

• Collaborated with the Development Team in preparing the Broadband Technology Opportunities Program (BTOP) Grant

from 2008 to 2009

• Coordinate productions and mailing of spring and year-end appeal letters

• Tracked tax credit donations in the databases and keep a file for each tax credit donor

• Sent appropriate documentation to process credit to donors

• Answered donor questions regarding tax credit programs

• Maintained guest list, gathered, and prepared, registration materials and other duties assigned for fund-raising events

• Prepared media materials for distribution (i.e. copying, filing, mailing, and e-mailing)

• Generated proposals and supporting documents in response to solicitations

• Generated revenues for client programs and services through timely submission of well-researched, well written and well-

documented grant/fund-raising proposals

October 2006 – August 2008 East Los Angeles College EOPS Monterey Park, CA

Career Guidance Counselor

• Provided workshop to assist students applying for financial aid, grants, book grants, bus grants, and student loans

• Organized and provided workshops on IT issues with focus data entry concerns

• Facilitated locating student worker jobs at East Los Angeles College for high school graduates

Monterey Park, CA

September 2008 – September 2006 East Los Angeles College

Tutor Foreign Language Department

• Tutored ESL students in English

• Provided English translation of verbal Cantonese for faculties and staffs

Monterey Park, CA

September 2005 - June 2006 East Los Angeles College

Program Assistant Mathematics Department

• Tutored students at various levels of algebra, geometry, statistics, trigonometry up to pre-calculus

• Provided staff support to department professors including office appointments, students contacts, class assignments, and

instructor’s websites and data entry

• Provided students with personal workshops on the use of Maple Software, MathXL, and Mathematica in Windows and

Mac OS X

Contact this candidate