Customer Service Sales
Resume:
**************@*****.***
Phone: 626-***-****
Jennifer Figueroa
Professional Skills
Fifteen years experience in customer service and conflict resolution.
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Call Center experience.
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Collect past due payments and post to customer accounts.
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Cash handling/ payment processing.
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Skip Tracing using Accurint, 401.com, Google Searches.
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Professional Experience
Collector/Skip Tracer-CashCall, Anaheim, CA May 2012 – February 2014
• Collect payments on delinquent accounts.
• Used problem solving to assist customer resolve delinquency.
• Managed queues using Excel spreadsheet.
• Updated customer information when needed.
• Skip trace and successfully located customers.
Personal Banker–Wells Fargo Bank, Glendora, CA September 2008 – March 2012
• Awarded Banker of the Month for exceeding sales goals and excellent customer service.
• Recognition for saving the bank twenty thousand dollars by catching fraudulent checks.
• Manage client portfolios by effectively cross-selling bank products and services.
• Coordinated off-sites to bring in new business.
• Maintained a book of business to solicit to new and existing clients.
• Supervised unmanaged bankers for extended periods of time.
• Trained teller team to reach aggressive sales and customer service goals.
Customer Service Rep.–Wells Fargo Bank, Glendora, CA March 2007– September 2008
Obtained and exceeded quarterly sales goals.
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Coordinated business off-sites bringing in 30% of new business, and increased profit by 50%.
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Balanced a cash drawer and performed operational duties when needed.
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Maintain security of assigned keys, codes, vault access, and alarm testing.
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Trained tellers to reach sales and referral goals.
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Resolve customer account inquiries in person and over the phone through effective problem
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solving.
Teller Wells Fargo Bank, Glendora, CA July 2006 – March 2007
Obtained and exceed sales and referral goals by cross selling and referring to specialized
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bankers.
Process deposits, withdrawals, money orders, wire transfer, place holds/stop payments.
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Set up business off-sites for bankers.
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Consistent top box achiever scoring perfect 5’s on surveys.
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Earned 100% Balancing Award 9 months in a row.
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