Customer Service Representative

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Brittany Albright

Cell: 702-***-**** n E mail: brit ************@**********.***

Customer Service Representative/Administrative Assistant

Dynamic, Energetic and Proven Leader n Solid History of Success n Customer Expert

KEY SKILLS

Great Mathematical Skills

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Excellent Customer Interface

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Strong Communication Skills

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Excellent Over the Phone, Email, and Face to Face Tech Support

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Skills

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PROFESSIONAL EXPERIENCE

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9 YEARS IN THE CUSTOMER SERVICE/CALL CENTER/ADMINISTRATIVE FIELD

Troubleshooting, Processing Payments, Credit Approval, and Fraud alerts.

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Order processing, Handled billing issues, complaints, and other customer service inquiries.

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Excellent over the phone and face to face sales/upselling experience with mobile services, cloths,

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and other merchandise

Efficient management of daily office duties including Mail Room, Data Entry, Managing

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Supervisor/Manager’s Schedules, Emails, and Appointments.

One of the Top Performers with A Place for Mom; Excellent Quality scores.

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Demonstrated proficient communication skills in all departments of Customer Service.

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Researched and rapidly solved problems within my work environment.

Optimizes internal operations for efficiency.

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Communicates easily with customers and clients.

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Excellent attention to detail, exemplary customer service delivery and team-player attitude.

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Exceptional execution of organizational, time management, and multitasking skills.

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Exhibited talent for leading my peers to success and accomplishing tasks.

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Enjoyed employment opportunities in Call Center, Customer Services, Administration, Sales,

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and Retail at Telus International-GW/APFM(8/13 to 6/14), KSW Management, LLC (08/10-

10/11), 6pm.com (11/09- 5/10), Platinum Community Services (1/2008-08/08), Sprint/Nextel

(11/06-12/07), SITEL- Helio Mobile Devices (05/06-04/07), Wild Pair Shoe Store, Wendy’s,

McDonalds, etc.

TECHINCAL SKILLS

Telemarketing n Technical Support n Administration nClericaln Sales

Word n Excel n PowerPoint n Outlook n Publisher n TOPSn Internet Savvy

EDUCATION

Burk Academic Center (High School Diploma, ’05) Las Vegas, NV

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