Sales Customer Service

***** *** ***** ** ****** city mo *****

707-***-**** ( ********.******@*****.***

Jonathan Gashel

objective

To Continue to develop my carrier in the motorsports industry

SUMMARY OF QUALIFICATIONS

Have spent the last 20 years involved in various parts of motorsports from

starting in karts at 14 to a time at the Jim Russell Racing school

Mechanics Training program. Also with experience in parts store sales helps

in managing inventory. Having worked in everything from market research to

the high pressure environment of motorsports I can work in a variety of

conditions.

Work of experience

September, 2013 to Present Airport Terminal Services

Kansas City, Missouri

Station Supervisor

In September 2013 Frontier Airlines outsourced ground operations to ATS,

Accepted position as supervisor to continue in roles working Frontier

Airlines Flights. Responsibilities include insuring the operation is safe

secure and operates with in ATS and Frontier Airlines policy and

procedures. Other duties include closing of sales reports, scheduling and

staffing. Reporting to MCI ATS manager of any issues as well as

performance, monitoring departure status as well as MBR numbers. Cross

Utilized agent certifications include GSC, Loadmaster, Pushback and Towing

as well as a certified station trainer

Work of experience

February, 2013 to September, 2013 Frontier Airlines

Kansas City, Missouri

Station Supervisor

In February, 2013 accepted a promotion to supervisor in MCI.

Responsibilities include insuring the operation is safe secure and operates

with in Frontier Airlines policy and procedures. Other duties include daily

work with payroll in KRONOS time utilities, closing of agent sales reports

daily, as well as scheduling of agents. Cross Utilized agent

certifications include GSC, Loadmaster, Pushback, Towing and certified

station trainer.

Work of experience

January, 2011 to February, 2013 Frontier Airlines

San Francisco, California

Station Training Coordinator

Primary responsibilities include monitoring and updating training records

as well as training of new employees. Also as a trainer I am responsible

for assigning yearly recurrent training for our staff and administering

hands on training with all staff. Auditing of weight and balance paperwork

insuring that they have been filled out correctly. Other responsibilities

are to ensure the smooth and safe operation of the station and take

responsibility when station management is away. A Cross Utilized agent

certifications include GSC, Loadmaster, Pushback as well as Towing of

aircraft.

Work of experience

May,2010 to January, 2011 Frontier Airlines

San Francisco,

California

Cross Utilized Customer Service Agent

Primary responsibilities include the check in of passengers at the ticket

counter, working in the gate area for arriving and departing flights

including moving the jet bridge in position and then timely boarding of the

aircraft for departure. Working in the baggage service office, taking

missing and damaged baggage claims as well as contacting passengers of the

status of their bags. Also cross trained to work in the ramp area,

responsibilities include marshaling incoming and departing aircraft.

loading and unloading of baggage and cargo on to the aircraft. Has also

completed the initial Frontier Airlines GSC training class.

Work of experience

June, 2004 to April 2010 Jim Russell Racing Drivers

School Sonoma, California

Karting Mechanic

Primary responsibilities involved working with customers from children to

high profile customers as the Mythbusters and Dale Earnhardt Jr. Other

responsibilities were to address any mechanical concerns with the karts as

well as assure comfort to the driver when fitting them to karts. When not

in pit lane worked in the garage preparing karts for the next program.

Work of experience

March, 2001 to May, 2003 Collier RV Supercenter

Rockford, Illinois

Parts Store Sales

Primary responsibilities involved working with customers for the Parts

accessories store, including providing information on products, and special

ordering parts as needed.

Work of experience

July, 2000 to December, 2000 MCI WorldCom

Rockford, Illinois

Telemarketing Sales Representative

Responsible for telemarketing sales of MCI WorldCom phone

service.

Work of experience

September, 1999 to July, 2000 Audio Installers

Satellite

Rockford, Illinois

Satellite TV Sales and Telemarketing Manager

Primary responsibilities involved working with customers for the Sales and

Service for the Satellite tv sales and service department, including

fielding sales and service calls and setting up appointments. Also ran the

telemarketing department to field calls regarding Satellite TV sales.

Work of experience

May, 1995 to September, 1999 Millward Brown

International

Rockford, Illinois

Interviewer/Assistant Supervisor

Primary responsibilities involved were conducting market research

interviews to find out public opinion of products and services. Called in

to conduct surveys for client as well as the corporate office to hear

questionnaire live. Later promoted to assistant supervisor which included

monitoring interviewing staff survey quality, critiquing interview

technique as well as monitoring quota information.

Education

June, 2003 to June, 2004 Jim Russell Racing

School Mechanics Training Program

Sonoma, California

Racecar Mechanic

Spent a year with hands on training working with the fleet of

Russell's Formula Russell fleet.

Extracurricular activities

An aviation enthusiast I have spent almost my entire life around the

airport and the airline industry and traveled the world. Also spent the

last 20 years involved in various forms of motorports .

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