Customer Service Sales

MATTHEW S. ARROYO

*** **** ********, ***.***** New York, NY 10002

917-***-****

*******.********@*****.***

PROFILE:

• Over 5 years of cash handling and customer service experience

• Knowledgeable in MS Word, Power Point and Excel

• Recognized for providing excellent customer service to clients and vendors

• Basic knowledge of Spanish

EXPERIENCE:

LG/Create, New York, New York 08/13-12/13

National Brand Advocate

• Presented new LG mobile devices to retail channels

• Traveled to store locations and trained the staff on key selling features

• Updated management with changes being made within LG mobile

• Made sure the floor displays are properly maintained and updated

• Answered any questions about LG within the store location

T-Mobile, New York, New York 09/12- 02/13

Sales Associate

• Opened and closed cash registers, performing tasks such as counting money, separating

charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

• Recommended, selected, and helped locate or obtain merchandise based on customer

needs and desires

• Answer questions regarding the store and its merchandise

• Describe merchandise and explain use, operation, and care of merchandise to customers

Chase Bank, New York, New York 01/11-05/12

Personal Banker

• Interviewed clients to determine their current income, expenses, and insurance coverage

• Recommended to clients strategies in cash management and credit solutions

• Implemented financial planning recommendations

• Analyzed financial information obtained from clients to determine strategies that can

benefit the client

Metro PCS, New York, New York 03/10-01/11

Sprint Wireless 07/08-02/10

Sales Consultant

• Maintained knowledge of current sales promotions, policies regarding payments and

exchanges, and security practices

• Recommended, selected, and helped locate or obtained merchandise based on customer

needs and desires

• Answer questions regarding the store and its merchandise.

• Described merchandise and explained use, operation, and care of merchandise

EDUCATION:

LaGuardia Community College, Long Island City, New York Present

Major: New Media Technology

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