Customer Service Quality Assurance

XIA(Shaw) XU

Indianapolis, IN ***** ● 701-***-**** ● ***.**.****@*****.***

Supply Chain Analyst

Self-motivated Supply Chain professional with progressive experience and comprehensive knowledge of distribution.

Develops strategic plans to guide the organizational growth. Communicates effectively in both English and Mandarin

Chinese.Thrives in deadline-driven environments, working toward long-term goals while meeting daily business objec-

tives. Highly self-motived, enthusiastic, and profit oriented

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KEY STRENGTHS

Supply Chain Management ● Strategic Planning & Partnerships ● Inventory Management

Presentations ● Vendor Relations ● Training ● Problem Solving ● Multitasking

Analytical Reporting ● Customer Service ● Warehouse Management ● Forecasting

Continuous Improvement ● Quality Assurance ● New Account Management

Technical Skills: MS Office with Excel Expertise, SAP, Clever, P21, Automod, AutoCAD, Minitab

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! PROFESSIONAL EXPERIENCE

W ÜRTH SERVICE SUPPLY, INC., 2013-PRESENT

INTERNATIONAL SOURCING AND LOGISTICS SPECIALIST, 10/2013-PRESENT

Develops short and long-term plans, analyzes year-to-date invoice quantity and forecasts to guide decision making.

Presents monthly purchasing reports to executive management. Forges strategic partnerships with suppliers, importers,

and distributors, leading negotiations and serving as a primary point of contact. Supports quality assurance to respond to

quality complaints and implement corrective actions. Trains sales and purchasing staff in SAP.

KEY ACHIEVEMENTS:

• Slashed customer complaints to less than 1% by supporting product quality control and meeting customer re-

quirements.

• Doubled overseas account sales in a single year, accounts included China, Germany, and New Zealand.

• Developed new group approved suppliers and secured a commitment to continuous quality improvement by

partnering with global procurement strategic sourcing teams.

• Negotiated 3% off costs by consolidating package buying across similar product categories and 2% off repack-

aging cost by sourcing overseas.

• Coordinated across US and Chinese inspection labs to develop over 200 inspection plans for incoming material

in EQS.

• Reduced material non-conformance by 60% in collaboration with critical suppliers.

• Reengineered the freight routing system resulting in 10% cost reduction using scenario analysis.

• Created process flow mapping and proposed detailed client process improvement and implementation plans.

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C OMMODITY BUYER, 1/2013-9/2013

Performed day to day material planning and determined safety stock level according to customer liability. Drove Supply

Chain process improvement initiatives including demand planning and MRP system improvements. Monitored over or-

dering, backlog, and replenishment plan to achieve target inventory levels and 98% of fill rate

KEY ACHIEVEMENTS:

• Optimized inventory levels up to 0.5 by analyzing on-hand inventory, EAU and lead time.

• Implemented Lean initiatives and identified other sourcing efficiencies through benchmarking, VA/VE, compet-

itive quotes, and resourcing.

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SUPPLY CHAIN TRAINEE, 8/2011-12/2012

KEY ACHIEVEMENTS:

• Set up distribution center from inception to $1 million sales within 9 months.

• Implemented SAP for first Würth Industry company in North America.

• Coordinated with cross-functional departments to establish ISO 9001 compliance procedures.

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EDUCATION

MASTER OF SCIENCE IN INDUSTRIAL ENGINEERING, North Dakota State University, Fargo, ND, 2012

GPA 3.78 Teaching Assistantship 2009-2011

Master’s Thesis: High SKU Inventory Management and Warehouse Management Systems

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BACHELOR OF SCIENCE IN SUPPLY CHAIN MANAGEMENT, Southwest Jiaotong University, Chengdu China, 2009

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