Customer Service Sales
Resume:
J on Timothy Burke
Houston, TX ***78
jtbt ****@*****.***
P rofessional Objective:
Professional m anagement position within operational management, and sales and
marketing field requiring decision making skills, customer service, employee questions,
operational skills and customer satisfaction.
E xperience:
March 2014 to August 2014: DRT Transportation, Customer Service Representative
Responsibilities:
• Obtain and maintain relationships with former and new customers.
• Research the ongoing market trends and make decisions on the fluctuating market
trends when it comes to rate and carrier used while moving customer freight.
• Use my decision making skills to ensure that the decisions that are being made are in
the best interest of the company.
• Use negotiating skills to make the highest profit margin that the market allows.
• Keep in contact with customers and make sure that a response to any question is
answered in a timely manner.
• Maintain and grow carrier relationships for current and future business to ensure that
the customer and carrier are in a position to where they are top priority.
• Determine a suitable rate for the customer and make sure there is still a margin for
the company to make a profit.
• Analyze reports to know where my strengths and weaknesses are.
• Suggest alternate options that may have not been thought of.
Achievements:
• Created and sustained great customer relationships to make sure the customer
knows their product is with a company that takes pride in our service.
• Analyze market trends.
• Problem solve, resolve and defuse situation that exceed customers expectations.
• Achieved terminal revenue goals.
July 2013 to December 2013: Accelerated Pump Service, Field Service Technician
Responsibilities:
• Learn the equipment that is used in the field of service.
• Make sure that customer’s water problem is taken care of no with any situation that
might arise.
• Use to tools that were provided to their fullest potential.
• Worked the hours that were needed to make sure the job was done to the quality that
was expected from each customer.
• Learned many aspects of the industry.
• Maintained equipment.
Achievements:
• Maintained water wells so that they were working to the best of their ability.
• Provided the customer service that was top notch in the water well industry.
February, 2013 to July, 2013: Davis Logistics, L LC, Customer Sales Representative
Responsibili ties:
• Maintained a 25% margin for rates on all legal and over dimensional rates.
• Kept turn over under 35%.
• Created and updated social media and help design a website for Davis Logistics.
• Researched and reach out to new potential customers and using multiple tools from
searching the internet.
Achievements:
• Created and maintained customer relationships on customer fright to broker trucks.
• Got the social media up and running and helped the designer of the website get the
web site live on the internet.
A ugust 2012 to February 2013: JTB Transportation, Agent for Sammons Trucking
Responsibili ties:
• Create and maintain customer relationships.
• Talk to drivers via phone, internet, text message and e-mail.
• Make sure the driver has a load before they are empty.
• Work quotes for customers, may that be over dimensional, legal or LTL freight.
Achievements:
• Start a new agency from the ground up.
M ay 2010 to August 2012: Sammons T rucking, M issoula, Montana
Responsibilities:
• Contact new customers.
• Set monthly goals and meet or exceed them and if not exceed review the month and
see where the faults were and make the corrections that need to be made.
• Problem solve any issues that may arise and come up with the most sensible
resolution.
• Maintained a turnover percentage of 26%.
• Make good relationships with the drivers.
• Maintained a loaded average of $2.07 CPM on 1295 mile.
• Maintained a 95% on time pickup and on time delivery.
Achievements:
• Maintained great relationships with customers and drivers to carry their relationships
to where ever I may go.
January 2008 to November 2011: Connection Center, Wal-Mar t store #2147
Responsibilities:
• Work freight, change shelf caps, properly place freight in the right positions on the
shelves and make sure if there is overstock that it gets binned in the right place.
• Sell cellular phones to customers and answer any question that they might have on a
cell phone.
• Work in the electronics department and answer any questions that customers might
have about the products that Wal-Mart sells.
• Do daily logs so that we know the sales and we have to set goals so that we know
what we are up against and what we are going to have to do.
• Maintained sales reports and phone logs.
Achievements:
• Accident free since I have worked at Wal-Mart
February 2004 to July 2007: Service Manager, Wal-Mart store #1734, Champaign, I L
Responsibilities:
• Changing tires, oil changes
• Making sure that all the associates were properly trained.
• Dealing with any problems that would arise.
• Making sure that we are hitting sales and if we were not then we would have to push
the sales and make sure that people know that we are there for them.
• Making sure that the services that were getting done was getting done in a timely
manner and that they are getting done safely.
• Pushing shop safety so that we had no accidents in the shop while making sure that
shop safety and profitability are in best interest of the company.
Achievements:
• We as a team were accident free for over 1 year.
• Got asked to go into the Assistant Manager Program but decided to go back to
school.
• Received 3 Good Job pins for achievements that were recognized by many people in
the organization.
M arch 2000 to February 2004: Sign Installer and Designer, L ine Design and
Signs, U rbana, I L
Responsibilities:
• Making sales call to see what the customer is in need of give them competitive
quotes for materials and products that they are looking for.
• Fix problems as they were to come up.
• Hold customer accounts and make sure that any order that was placed was done
right and make sure the customer is satisfied what the product that they are getting.
• Work with customers in designing logos for their business.
• Make sure that the shop was clean so that when we were applying graphics that the
graphics gone on right.
Achievements:
• Learned how to sell products in a way that I didn’t know how to when first started
working there.
• Learned responsibility for making decisions is a timely manner to where the customer
is getting taken care to the best of my ability.
E ducation:
Associates of Business, U niversity of Montana COT, M issoula, M T, 2009
H igh School Diploma, M ahomet Seymour H igh School, M ahomet, I L. 2004
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