Customer Service Sales
Resume:
Erica Pellegrini
*** ***** ****** ******, ***********, South Carolina 29483
*Relocating to Seattle, WA September 2014
**********.******@*****.***
SUMMARY
What I value most in myself is my humility and resilience, which I attribute to the 17 years I spent playing golf! As an undergraduate
student, I gained a 4 year look into the military lifestyle, and have decided to seek a career that puts my education in discipline, ethics,
and servant leadership to work. I hope to use my Spanish communication skills working with the immigrant community in the U.S. and
to make an impact on the current U.S. immigration situation.
EDUCATION
The Citadel: The Military College of South Carolina Charleston, SC May 2014
● Bachelor of Arts in Modern Languages, Literatures & Cultures in Spanish
● Minor in Business Administration
● Graduated with Academic Honors in Spanish
● GPA 3.48 Major GPA 3.8.
Pontificia Universidad Católica de Valparaíso, Chile: Spring Semester 2013
● Studied Chilean Poetry, Immersion in Chilean culture and dialect.
Academia de Español D’Amore, Manuel Antonio, Costa Rica: Summer 2012
● Intense Grammar and Conversation Courses, Immersion in Costa Rican culture and dialect.
WORK EXPERIENCE
Concierge: The Restoration on King, Boutique Hotel Charleston, SC [May 2014 ]
● Manage and update reservations made via phone, email, or third party booking agents, Check in and Check out of
guests, coordinate transportation, entertainment and dinner arrangements for guests throughout their stay,
recommend suitable restaurants, tours, & activities to guests, host Wine & Cheese and Cookies & Port hours.
Marketing & Production Intern: Heatherwood Entertainment Media, LLC Charleston, SC [May 2014 ]
● Create and maintain MailChimp and Salesforce.com accounts, Create and update budget, Manage master checklist,
aid in theater production for the International Fringe Festival, NYC,
Legal Intern: Catholic Charities Immigration Services Charleston, SC [Jan. 2014 May 2014]
● Draft visa application packages for Citizenship, Green Card, Work Authorization, U Visas, Petition for Relative for
review by attorney, Prepare cover letters for applications, petitions, requests, update case management software
● Perform client consults and appointments, conduct research, file casework, screen incoming consults
● Translate and communicate with Spanish speaking clients (80% of client base), notify of case updates and conduct
in person interviews, phone interviews, email correspondence, translate documents such as affidavits and letters of
recommendation.
Front Desk Receptionist: Comfort Inn & Suites West Chester, PA [Jun. 2012 – Aug. 2012]
● Deliver customer service, gift shop sales, handle cash, arrange taxi services, customer orientation and commodities
● Conduct clerical duties: Manage reservations via automation, e mail, telephone or in person, check in/out, file and
organize guest accounts, Choice Hotels online training for front desk receptionists.
Pro Shop Assistant: Concord Country Club Concordville, PA [Jun. 2008 – Aug. 2009]
● Greet members, monitor & log tournament info, range pickup, clean golf carts and arrange them for tournaments,
organize by starting hole and/or member last name. Some clerical work including entering scores into tournament
software and perform various merchandise purchases in system.
ACTIVITIES & AWARDS
● Women’s Golf Team, Captain [2012 13, 2014]
● National Spanish Honor Society [Fall 2013 Present]
● Dean’s List Award [GPA> 3.2] 6 Semesters
● Gold Star Award [GPA>3.7] Fall 2013
SKILLS & INTERESTS
● Languages: English (First Language), Fluent in Spanish, Basic French
● Microsoft Word, PowerPoint, Excel, Outlook Google Docs, Presentations, Spreadsheets, MailChimp, SalesForce.com
● Typing Ability: 55 wpm
● Hobbies: Travelling, Learning new languages, Swimming, and Films.
Contact this candidate