Customer Service Sales

Guadalupe “Lupe” Hernandez

**** ***** *** ******

Huntington Park, CA 90255

323-***-**** – Home

323-***-****- Cell

***************@*****.***

Objective: Seeking a position with a stable organization that can utilize my skills and experience.

Experience:

09/03 to 2/14 Architectural Glazing Downey, CA

Supervised and coordinated activities of staff, conducted orientation programs for new employees, administered salaries and work out

leave entitlements, involved in staff training and development, prepared job descriptions, staff assessments and promotions, prepared

annual estimates of expenditure, maintained budgetary and inventory controls and made recommendations to management, maintained

management information systems (manual or computerized), locate suitable business premises and negotiate reasonable leasing

agreements, provided and maintained business premises and other facilities including plant machinery and equipment, reviewed and

answered correspondence.

03/03 to 7/08 United Rentals Baldwin Park, CA

Sales Coordinator

Customer service including a variety of branch operational functions such as customer relations, sales and rental of equipment,

showroom displays, merchandise marketing, and the selling of contractor supplies.

Branch Administrator

Assisted the Branch Manager in carrying out the daily functions of the branch, including account receivable (posting of cash, collection

calls), payroll (calculation of hours, processing of payroll deductions, red flagging of garnishments), invoicing and purchase orders,

general office management and customer service resolution. Coordinated the branch's account payable and accounts receivable

functions, work with the company's district and regional service centers to assist with collections. Answered phone calls, maintained

files and branch accounts. Prepared correspondence and reports using variety of business software programs; maintained stock levels of

office supplies. Human Resources for the branch, including new hire paperwork, insurance/benefit questions, safety videos and other

duties as needed. .

01/97 to 9/02 KCOP Los Angeles, CA

Accounts Receivable Clerk

Worked with general ledger, approving orders, and collecton open invoices, mail monthly invoices, statements and notarized scripts.

Processed credit applications, checked and trade bank references. Researched and processed credit memos to resolve discrepancies in a

timely manner to insure proper approval before entry into Bias. Prepared cash application report on a daily basis, maintained accurate

credit files for client. Reconciled daily billing with FCC log and post daily billing into Bias.

Sales Assistant/Marketing Assistant

Answered phones for Account Executives; took information for a cold call, type memos, letters and special projects. Maintained

contracts by checking for accuracy, resolving discrepancies, filed and mailed contracts to agencies. Met deadlines, pick up and send

tapes, input, cancelled orders and updated activity reports.

Receptionist

Answered incoming calls and transferred them to proper department/employee, greet guests/clients, logged in guests, assisted in

administrative tasks, arranged long distance phone calls and log them.

Skills:

MS Word, MS Excel, various accounting programs, accounts payable, accounts receivable, payroll, data entry, various multiple line

phone systems.

Education:

United Education Institute, Huntington Park, CA

Business Administration Certificate, 1997

Huntington Park High School, Huntington Park, CA, Diploma

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