Customer Service Project Manager

pulin G. sheth

****, ****** ***** *****, ******, GA 30096 • 678-***-**** • e-mail:***********@*****.***

OBJECTIVE Management and accounting position in service business where strong operation management, and

ability to develop staff and contribute to the productivity and profitability of the organization.

EDUCATION Sinclair Community College, Dayton, Ohio.

A.S., Printing Technology with Management emphasis.

University of Madras, Madras, India.

M.S., Business Management with accounting emphasis.

EXPERIENCE Business Development Manager 2013-2014

Charter Global, Inc. Atlanta, GA

Recruiting & management consulting with broad experience in all aspects of short and full-cycle recruiting of both

contract and perm employee’s at all organizational levels. Additional experience in operations and management

consulting including emerging technologies startup consulting. Open to engagements with organizations in the startup &

SMB markets.

Inventory Manager and Print Pro

Staples, Duluth, Georgia. 2010-2013

Responsible for creating and maintaining a successful Inspired Selling culture in the Copy & Print

Center that is committed to delivering results by providing solutions to customers by managing

relationships. This critical role is accountable for achieving key metrics to include profitable sales

and margin, customer satisfaction (including quality production), associate satisfaction and

turnover reduction. Serve as the leader for the Copy & Print department. Drive profitable sales

growth through team development, quality production and operational effectiveness

Senior Recruiter and Professional Trainer 2013-2013

Smartsoft International, Inc. Suwanee, GA

Project Manager and Assistant Manger

FedEx Office. Lawrenceville, Georgia. 2000-2010

Manage, monitor and facilitate all production process, including tracking,

Pick up and delivery and quality check process, also involved in pack and ship. Perform weekly

audits and Administer hold-sale reports to ensure all customers’ jobs are processed. I am also

correctly and efficiently allowing FedEx Office to build a base of returning customers.

Manager and Partner

Flour pot Gourmet Foods, Atlanta, Georgia. 1994-2000.

Supervised employees, trained new associates, delegated tasks, solved

Customer problems, and coordinated customer requests.

RELATED SKILLS • Strong organizational and detail-oriented skills.

• Well regarded for interpersonal, written and oral communication skills.

• Effectively handles multiple tasks simultaneously.

• Demonstrated ability to acquire and apply knowledge rapidly.

• Efficient in Microsoft Office Suites and various other software programs.

• Independent; works with minimal supervision and contributes to a team.

Available Upon Request

REFERENCES:

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