Manager Customer Service
Resume:
CURRICULUM VITAE
FAUSTO J. MORA RIVERA
Concourse
Apto.
3B,
Bronx,
NY,
10452.
Cel.
Phone.
646
286-
6279.
***********@*******.***,
*******@*****.**
.
Profile
Professional, honest, responsible, hardworking, with 25 years experience, maintaining good
relationships with leadership and teamwork. Results oriented, respecting the quality of work,
always looking for efficiency .. Ability to work under pressured situations, budget, score card.
Education & Certifications
• Graduated Pedro H. Urena University, Dom. Rep, in Computer Science 1989.
• Graduated Tecnologica de Santiago University, Dom. Rep, in Public Accounting 2011, CPA.
Skills
Team-work - Analyst
-
Customer Service - Programmer
-
Fluent Spanish - Supervisor
-
Helper - Coordinator
-
Competencies
• Proven ability to handle multiple, competing priorities in an effective
manner.
• Demonstrated ability to handle multiple competing priorities in an effective
manner.
• Thorough knowledge of English writing; grammar, spelling and vocabulary
not very regular fluid.
• Get Better Results Team projects.
• Feedback Contributors From Best Practices Working pára best results.
Professional Experience and Work.
• Water and Sewerage Corp. Santo Domingo – 2012 – 2013.
Technical Advisor, Accounting Department.
• Punta Cana Resort and Club - 2003 – 2012.
Manager - Systems Manager Hospitality (Hotel)- Implementation Applications ( Software 's)
Phone Interface OTM, EXACTUS, SAP, ORACLE Data Base Mgmt, Manager Systems
Networking (UTP, Wireless, Optical Fiber ), SQL, IP Telephony (Ubuntu - Asterix ),
Information Security ( ITIL, COBIT ) . Direct, plan and coordinate activities of the
Department and Contributors (Personal ), Programming Special Reports.
• Dominican Exactus - Softland -2001 – 2002.
Technical Support Manager - Implement - Implementation EXACTUS Software - Networks –
Basis Data Management clients ORACLE, SQL - ( Work done until end 2003 Attending
Clients ).
• Punta Cana Resort and Club – Jan. 2000 – 2001.
Administrative Manager and Database Systems, Software Implementation ( EXACTUS ),
Support ( Software, Applications, Databases ) ORACLE 7.3 - 8 and SQL 6.5-7 .
• Santanita Consortium, C. por A. – 1993 – Dec. 1999.
Computation Manager, Manager Local networks ( Novell) - Analyst –
Programmer - User support .
• Lubricants Dominicans (Lubridom), C. por A. – 1986 – Dec. 1993.
Systems Department Manager. Analysis and Development of all Administrative system
Financial and Production.
Key Accomplishments
Keep communication always available.
Minimize errors.
Customer Satisfaction.
Satistaccion Users.
Calendar of preventive and corrective maintenance for the equipment.
Training new employees for the use of equipment.
Refresher courses to employees of the Department of Systems.
Information Management on time.
Integration in teamwork.
Other professional work experience.
Accounting Consultant at Agro Fast Veterinaria – 2012 – 2013.
Accounting Consultant at Jeovanny Pharmacy – 2009 – 2013.
Key Accomplishments.
Perform accounting closing time.
Preparation and Presentation of Financial Statements.
Controls the operation.
Discount for paying taxes attached to the new international accounting standards IAS.
Other Studies Professional preparation and Certificates:
Project Management Information Systems Auditing.
Oracle Database SQL Database.
Tax Accounting Administrative Accounting.
FoxPro Pascal Programming.
Support Specialist Repairing Computers.
Communications NetWorks.
SAP System Informix 4 GL.
Cobol RPG (all).
.Net Delphi 5 ( Before ).
C C++
PHP HTML, HTML5, Java Scripts.
Microsoft Office ( Complete ) Apache ..
Security System ( Cobi / Itil Technology ), Server Windows Security.
Protocol IP, TCP, UDP, HTTP(S), DNS, SMTP, IMAP, etc.
OPERATION SYSTEM.
Advanced Windows/Linux/Mac system administration skills.
SERVERS
Windows 8 and ( after ), Linux Red Hat, Ubuntu..
HARDWARE
Dell, HP, Apple, Ienovo, Acer…
University Analysis and Development Projects.
• Analysis Control Credit Ambassador Hotel Guests.
• Control Analysis in Clinical Internment Patiño Gómez.
• Analysis for Control & Beverage Consumer Ambassador Hotel.
Completed projects, Design and Programming.
•
System
Hospital
-
Independence
Clinic
•
Accounts
Receivable
-
Creations
Sorivel
•
Bank
Reconciliation
System
.
-
Creations
Sorivel
•
Payroll
System
-
Sorivel
•
Fixed
Asset
System
-
Lubridom
•
Control
System
Promotion
-
Sorivel
•
General
Accounting
System
-
Sorivel
•
Inventory
System
-
Lubridom
•
Rent
Control
-
Santanita
•
Control
System
on
Purchase
orders
-
Santanita
•
Cooperative
System
-
Coofenatrasal
.
•
Cooperative
System
-
Dominican
Lubricants
•
Cost
System
for
Dominicans
Lubricants
-
Lubridom
•
Financial
Statements
for
Dominicans
Lubricants
-
Lubridom
•
System
Control
for
Journal
Entries
-
Lubridom
•
Bank
Reconciliation
-
Lubridom
•
Billing
System
-
Lubridom
•
System
Sales
Statistics
-
Lubridom
•
Cost
System
for
Dominicans
Lubricants
-
Lubridom
•
Financial
Statements
for
Dominicans
Lubricants
-
Lubridom
•
System
Control
for
Journal
Entries
-
Lubridom
•
Bank
Reconciliation
-
Lubridom
•
Billing
System
-
Lubridom
•
Settlement
System
Employees
-
Lubridom
•
Financial
Statements
IEMCA
(
Project
Success
86
).
Participation:
Sweepstakes
-
National
Lottery
Fixed
Assets
-
National
Lottery
Payroll
and
Accounting
System
-
National
Lottery
Savings
and
Loan
Association
of
Higuamo
Aho
and
Loans
.
Spare
Parts
Inventory
and
Supply
-
Maprica
Inventory
of
Commodities
–
Leterago.
Personalized
Accounting
–
Leterago.
Desing
and
Programming
Cost
System
–
Punta
Cana
Resort.
Personal References
Mr.
Enriquillo
Abreu
Director
of
Finance,
Punta
Cana
Resort
Tel
809
299
4066.
Mr.
Ramirez
Ganymede
Data
Base
Adm.
Punta
Cana
Group
Tel
809
299
7662.
Licda.
Socorro
Morales,
CPA,
MA
–
Presidente
Entraf,
SM.
Tel.
809
221-
4031
Mr.
Rafael
Alvarez
C,
Gral
Manager
-
Lubridom
Tel.
(809)
620-
2861
Mr.
Miguel
Santana,
President
-
Consorsium
Santanita
Tel.
809-
541-
7411
Dr.
Jose
Ynfante,
Pastor
Iglesia
3era.
Luz
en
Medio
de
las
Tinieblas
347
443
2992
Contact this candidate