Customer Service High School

Samantha Ippolito

Bronx, NY

****************@*****.*** - 347-***-****

WORK EXPERIENCE

H&R Block - Bronx, NY - January 2012 to April 2014

Client Service Professional

• Greet clients and manage office calendar.

• Monitor office inventory of supplies and maintain client records in accordance with

IRS standards.

• Responsible for making follow-up phone calls to clients and for setting

appointments.

• Process payments and perform daily close-outs as well as maintaining the bookkeeping for the office.

• Maintain a clean and welcoming environment for staff and clients.

Medical Assistant Intern

University Medical Associates - Bronx, NY - September 2011 to November 2011

Measured and recorded patients' vital signs.

• Maintained a welcoming environment for patients and staff.

• Performed EKG's, phlebotomy, urinalysis, and specimen collections.

• Performed clinical sepsis and assisted in physical examinations.

• Sterilized equipment and laboratory environment.

• Observed doctor perform medical procedures including pap smears and ultrasounds.

• Ensured that paperwork and charts were correct and routed to the appropriate

doctor.

Skills

• Proficient in Mircosoft Office Programs including Word, Excel,

Powerpoint, and Outlook.

• Ability to work independently and in group settings

• Strong grammar and excellent customer service.

EDUCATION

Certificate in medical

Sanford Brown Institute - New York, NY

January 2011 to November 2011

Bronx Coalition Community High School for Technology - Bronx, NY

September 2005 to June 2009

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