Customer Service Manager

Terry Jordan

Advance, NC

*****************@*****.*** - 336-***-****

WORK EXPERIENCE

Diesel Technician VI

Travel Centers of America - Mocksville, NC - February 2014 to Present

Responsibilities

Diagnosis and repair of all makes and models of Med/Heavy Duty Trucks and tractor trailers.

Accomplishments

I acquired several ASE certifications, Completed Manager in Training and was promoted to assistant service

manager, and was a mentor to many other people.

Skills Used

Computer diagnostics, general troubleshooting, and customer service.

Diesel Technician

Travel Centers of America - Hurricane, WV - June 2011 to February 2014

Responsibilities

Diagnosis and repair of all makes and models of Med/Heavy Duty Trucks and tractor trailers

Accomplishments

I acquired several ASE certifications, Completed Manager in Training, was promoted to assistant service

manager, and was a mentor to many other people.

Skills Used

Computer diagnostics, general troubleshooting, and customer service.

Service Department Assistant General Manager

T A Holdings - Walton, KY - January 2009 to May 2011

Responsibilities

Sales, customer service, scheduling, complaint resolution, warranty issues, purchase orders.

Accomplishments

Leading and training of new inexperienced personnel and being a mentor.

Skills Used

Leadership, organization skills, problem solving.

EDUCATION

Diploma in Auto-Diesel with Heavy equipment Maintenance

Nashville Auto-Diesel College - Nashville, TN

2006 to 2007

LINKS

http://www.pdfonline.com/easyconverter

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