Real Estate Technical Support

Shamail Haider

**** ***** **. ********, ** ***** • 832-***-**** • ************@*****.***

Objective

Seeking a challenging position that will best utilize my experience and skills, while

encouraging personal and career growth

Education

BBA in Management Information Systems May 2007-Dec 2011

University of Houston, C.T. Bauer College of Business - Houston, Texas

Work Experience

Technical Support Analyst Feb 2014-May 2014

CSI Software, Fitness Software & Services, Houston – Texas

• Provide Technical Support to 150+ Clients and approximately 350+ users via phone,

email and remote assistance tools

• Diagnose problems, troubleshoot and resolve complex software and hardware issues for

end users in a timely manner

• Escalate moderately complex issues to higher level of support for prompt resolution

• Troubleshoot issues with simulation/reproduction of issues in order to find resolution

• Use TPS ticketing system and time reporting systems to accurately report issues,

document activities

• Remotely logon to clients machines and perform installation of software and updates by

using standard scripts or manually installing the application

• Assist customers with new users and newly configured machines to be added to the

appropriate Server for automatic updates

• Help clients with accounting issues such as monthly billing and reconciliation

• Participate in 24x7 rotation with other team members to respond to critical system

support requests

Mortgage Consultant Feb. 2013-2014

Wells Fargo Bank Home Mortgage, Missouri City - Texas

Understand real estate appraisals, title reports, and real estate transactions

Inform prospective and existing customers of WFHM programs, rates, policies,

underwriting requirements, and loan procedures

Analyze detailed financial and credit data, matching customer needs with an

appropriate loan program and level of risk

Personal Banker Jan 2012 –Feb2013

Wells Fargo Bank Home Mortgage, Missouri City - Texas

Performed all aspects of branch operations; new accounts, account

servicing and problem resolution

Established and controlled customer files and identified fraudulent

activities to prevent potential bank losses

Assist in daily operations routine. Ensure satisfactory audit results of

b ranch operations.

Teller Aug 2008 – Jan 12

Wells Fargo Bank Home Mortgage, Missouri City - Texas

Resolve customer complaints regarding sales and services.

Identified opportunities for cross-selling bank products and services

beneficial to the customer requirements and needs and swiftly responded to a

b road range of customer inqui ries and referred to the appropriate internal

resources for resolution.

Ensure compliance with all relevant BSA requirements and documentation

s tandards. Ensure compliance with all established policies and procedures.

IT Processor, Inventory Manager, Sale Sept. 2005 – May 2008

Affordable Furniture, Houston – Texas

Executed most of the IT work for all computer related quandary

related to Finance and Inventory department

Skills

• Proficient in troubleshooting and resolution of all client queries

• Good problem solving skills along with the ability to maintain calm under pressure

• Hands-on experience working with Microsoft Windows Operating systems and Microsoft

office products and the ability to multi task and change priorities

• Excellent organizational, written and verbal communication skills

Contact this candidate