Customer Service Manager
Resume:
Artis W. Holland
Washington, DC 20020
***********@*****.***
To Whom it May Concern:
Please accept my resume as an application for a position with your company/ firm. My
resume contains pertinent information about my background and abilities. Upon reviewing my
resume, you will clearly note that I possess the qualifications that you seek for this position and
grant me an interview. I am a detailed oriented, team player with a positive can-do attitude,
strong leadership skills and a drive to do things the right way the first time. I am seeking a
company/firm that will utilize my skills, knowledge and abilities and grant me an opportunity for
advancement. I look forward to a favorable response to discuss my qualifications and possible
hire.
Sincerely,
Artis W. Holland
Artis W. Holland
2609 Wade Rd SE
Washington, DC 20020
*****.*******@*****.***
OBJECTIVE: To bring a new energy and higher level of compassion and knowledge to
the position offered like none ever seen. To set a new standard for other companies to
follow.
WORK EXPERIENCE
May 2014 to present
InterSolutions Inc.
Concierge/ Leasing Assistant
Henry Walker- Reginal Manager 202-***-****
Greeting Customers; Anouncing visitors; Emergency response; Dashboard-Microsoft
office computer skills; Fill work orders;
Knowledge of : Buildinglink, keylink, keytrac systems; Grace Hill certified in customer
service skills; Fair Housing; Dealing with
difficult people skills and telephone skills; keeping track of the building keys; assisting
vendors who provide a service for residents;
checking monitors set up throughout the building; answer calls about
leasing apartments; document activities in the shift log notes; train new shift employees;
always a helping hand or a kind word everyday.
October 2012 to February 2014
Admissions Advisor
National Massage Therapy Institute of Falls Church/Director of Admissions/Jennifer
Dye/301-***-**** / Nicole Monroe/703-***-****
Duties and responsibilities include: Making over 150 outbound calls to perspective
students; investigate and consult with students on why they want to make a change in their
life now; make an appointment with the student according to our schedules; ask the student
to bring a quest or two to have another set of eyes and ears present and for referral
purposes; Show the presentation and the benefits of the Massage Therapy program.
Take the student on a tour of our state of the art facilities; introduce the student to Faculty,
Staff and students to help make them feel at home with us; talk with the student to see if
there is anything that would challenge them to not complete the program and try to come
up with a solution; become a consultant, advisor and mentor to the students that have
enrolled under myself, as well as my colleagues; Also enrolled students for our new online
Associates program; achieved high goals in a fast pace, results driven environment
consistently; adhered to all Codes of Conduct, Company policies, procedures, Federal and
State and Accrediting Agencies with respect to the rules of recruiting engagement.
Partnered with other Departments like Career Services, Retention, Financial Aid
Departments, to ensure the student will have a smooth transition into school; made sure all
paperwork was processed and in place for the next step; finally, treated every student or
parent or guardian like I would want them to treat me.
September 2009 through December 2011
Everest College, Tyson’s Corner/Director of Admissions/Tony Tinsley-202-***-****
Admissions Representative
Duties and responsibilities included providing support and encouragement to young and
older students returning to school. I handled all aspects of the student’s recruitment efforts
in a fast-paced, results and compliance driven environment. Walked students through the
entire application and enrollment process and consistently achieved quarterly performance
objectives; Made a sufficient number of outbound calls to assigned leads and effectively
responded to all prospective students inquires; I set up face-to-face and/or phone interview
appointments with students, parents or guardian and conducted campus tours as
appropriately; I interviewed prospective students on the benefits of attending Everest
College, including our high-quality academic programs, convenient locations, flexible
online and on-campus course offerings and recommend appropriate course(s) of study. I
assisted prospective students with the application process and review qualifications for
admissions and helped students to attain their GED’s ; Ensured prospective students
admissions files are complete and assist students with initial registration process; I also
partnered with other departments as necessary to finalize enrollment process, including the
Business Office, Academics, and the University Registrar’s Office. Lastly, I Adhered to all
Company policies and procedures and federal, state, and accrediting agency rules with
respect to recruitment; Became a mentor, advisor, motivator and confidant to students when
needed; Attended my students graduations.
January 2009 through August 2009
Political Americana Retail Memorabilia, Washington, DC
Sales Associate/ Greeter/ Photographer
Manager: Joe Caleb, 407-***-****
Duties and responsibilities included greeting and welcoming customers at the door; kept a
very clean entrance area; offered to take family photos at our mock oval office/ desk/
podium; assist customers in finding what they wanted or needed; cashier check-out; re-
stocking and re-folded clothing items as needed; always a friendly smile or helping hand
everyday; helped close store at the end of the day.
January 2008 through November 2008
Tischer Nissan
Auto Sales / Sales Consultant, Laurel, MD
Manager: Mike Allmon, 301-***-****
Duties and responsibilities included building a client base for myself; passing out business
cards drum up sales; make over 100 phone calls a day to prospecting customers; greeted
customers when they arrived at the store; have a sit down to see what the customer needs
were; help them pick a car to test drive; offer the customer a beverage and show them
restrooms; have a sit down to negotiate a price; introduce them to my manager; seal the
deal; show them the finance department, service department and parts department; show
the customer the cars features again; go over the manual and warranty; give the customer
their new keys and ask them to send family and friends for more business.
May 2000 through April 2007
KPMG, LLP, Washington, DC
Senior Service Support Representative
Manager: Dennis Farley/ 202-***-****
Duties and responsibilities included back-up support for receptionist using a 10-line Telex
phone system and MS Word, Excel and Outlook ; set-up meetings to be held on that day for
attorneys; also set-up equipment to be used in said meetings; mapped out travel route to
and from research sites; transport runs to Capitol Hill for research projects; made detailed
observations; organized cases by numbering, alphabetical and chronological order
manually or by using different software packages; attended Town Hall meetings as needed;
estimating budget cost for supplies/ events; ordered all kitchen supplies and office supplies;
processed invoices; files and records management using legal key; deliver and retrieve
files for research projects for attorneys; spearheaded all in-house office moves; ability to
read blue-prints and floor plans; proofreading, listening, organizational, communication,
writing and people skills; top notch customer service skills on display daily; ability to lift
50 lbs.; distribute and sort mail twice a day; stock inventory; deliver supplies to all copy
and print stations as needed; problem-solving skills; Document scanning.
April 1999 through May 2000
Swidler & Berlin, LLP, Washington, DC
Office Services Assistant
Supervisor: Mike Tucker, 202-***-****
Duties and responsibilities included high volume copy reproduction; daily mail sorting and
distribution; in-house office moves; fax sending and retrieval; ordering of supplies;
distribution of ordered supplies; errands to and from client sites; arranging different
configurations of conference room tables; distribute returned filings; answer calls coming
in to the mail center with excellent customer service; Three-hole punching; velo-binding;
glue binding; GBC binding; problem-solving skills; Westlaw research.
March 1998 through April 1999
Keller & Heckman, LLP, Washington, DC
Office Services Clerk
Supervisor: Reggie Williams
Duties and responsibilities included setting-up conference meetings; configuration of tables
to be used in the meetings; set-up equipment to be used in the meetings such as easels, pens
and pencils, video-conferencing equipment; paper inventory and stocking; distribution of
paper to all printer stations; high volume of Xeroxing; lifting 50 lbs. or more; back-up
receptionist; customer service skills on display daily; knowledge of all mail procedures;
Westlaw research project completion.
July 1996 through March 1998
Courthouse Copy Service, Washington, DC
Xerox Operator- Specialist
Supervisor: Terrance Miller
Duties and responsibilities included duplication of correspondence using Xerox 1090,
5100, Docu-tech, Kodak 5000, Cannon color printer; color imaging processor; Kodak
Ektaprinter; Cannon fax machines; used various binding materials to fulfill clients needs;
performed velo-binding; shrink-wrapping; GBC binding; three and two-hole punching; tab
copying; proofreading; and a very high volume of copying for clients through-out the
Metropolitan area; Delivery of work (via) vans ahead of deadlines; served as a courier on
an as needed basis; perfect driving record; problem-solving skills.
EDUCATION
Woodrow Wilson High School/ 9-76 to 6-79/ Diploma Washington, DC
SKILLS
MS Word; Excel; Outlook; any reprographics copier; any fax machine; knowledge of all
mail and mailroom functions; knowledge of printers and cartridges; telephone skills;
problem solving skills; 5 yrs of research experience; proofreading skills; 6-time KPMG
Outstanding achievement award winner; 6-time KPMG Outstanding performance and
service award winner; Micro-fiche and film processing; document scanning; people skills;
CampusVue; key-trac; key-link systems; Concierge/leasing agent; Buildinglink; Grace Hill
certified in customer service, dealing with difficult people, telephone skills and fair
housing.
OTHER
Hobbies include football, jogging, boxing, movies, and bicycling.
References provided upon request.
Contact this candidate