DENISE SEALEY
***** ****** **** ******, *******, Texas 77429
*******@***.***
Objective
I am looking for a challenging position that will enable me to utilize my administrative, supervising, data
entry and communication skills that I have learned through the years.
S kills
• Exceptional organizational skills and Detail oriented
• Able to multi-task and works well independently or with a group
• Scheduling and leading phone webinars for the Sales Reps
• Data Ent ry and Reporting skills
• Abili ty to manage a team and Finish any project given in a t imely matter
Computer
Oracle, Word, Excel & Outlook
Experience
NPC - 20405 State Highway 249, Houston, TX 77070 May 1990- August 2015
• Sales Group Implementation Manager
• Merchant Maintenance Supervisor
• Pricing Supervisor
• Data Ent ry Team
• Receptionist
I was hired as a receptionist and with experience over the years I worked my way up to a Supervisor.
D uring this position I managed the Maintenance Team and monitored all work queues to make sure we
s tayed within our service level. I would handle all daily reporting and escalations. Once a week, I would
review employees’ time entry and make any changes necessary for payroll. I would attend meetings to
i mprove efficiency and work any projects assign to me. When my position and team was relocated to
Kentucky, I decided to use my knowledge to become a Sales Group Implementation Manager. My latest
role at NPC was to t rain new Sales Groups as their contracts are implemented. I scheduled and
completed Webinar t raining and would provide them daily support to make them successful.
Accomplishments at NPC
• Completed many hours of Webinar Training with Sales Reps
• Assisted in developing and testing a Merchant Maintenance Automation system to where 2
databases are updated simultaneously.
• Developed Training docs and t rained employees on various processes.
• Made sure my team always stayed within their service level
Education
Graduated from Cypress Creek High School 1988
Attended Northwest Har r is Community College 1989-1990
Attended Team Building & Supervisor Skill Seminar 2010