Customer Service High School
Resume:
Oscar Zerafin
***** ****: 847-***-**** - Cell:
************@*****.***
Career Overview
I am dedicated
customer service
representative with
motivation to
maintain customer
satisfaction and
contribute to
company success.
I am very
organized, always
dependent,
responsible,
energetic,
customer-service
focused.
Core Strengths
• Conflict resolution • Fast learner
• Creative problem solver • Training development
• Listening skills • Adaptability
• Customer Service
Accomplishments
Customer Service
• Consistent
ly received
positive
feedback
from guests
and created
repeat
business by
developing
long-term
relationship
s with
customers.
• Handled
guest
complaints,
maintaining a
positive dining
experience for
all rest
Product
Promotion
• Up-sold
products and
motivated
customers to
upgrade
current
product plans.
• Monetary
Transactions
• Handled
cash, check,
credit and
automatic
debit card
transactions
with 100%
accuracy.
Work Experience
Cashier
February 2009-
November 2011
Wendy’s – Des
Plaines, IL
Greeted customers
entering the store to
ascertain what each
customer wanted or
needed. Described
product to customers
and accurately
explained details and
care of
merchandise
.Answered questions
regarding store and
products, while
maintaining
knowledge of current
sales and store
promotions. Worked
as a team member
performing cashier
duties, product
assistance and
cleaning while
providing excellent
customer service.
Maintained
cleanliness and
presentation of stock
room and production
floor. Trained new
employees by
providing knowledge
of specific store
tasks and policies.
Motorola
Solutions-
Schaumburg, IL
I helped the
company ship and
pack orders in very
fast and good
manner. I had great
communication
skills with the
employees and the
customers.
Shipper/packer
May-December
2012
Ups- O’Hare IL
I helped the
company order and
ship products in a
very good many.
Packer/Driver
January-May 2013
World Pac-
Schaumburg IL
I helped deliver
auto parts to
customers.
Excellent customer
service and very
fast and reliable.
Shipper/Packer
June – January
2014
Home Depot-
Schaumburg IL
Helped with
customer service.
Stocked supplies
and shipped to
customers.
Academic
Background
Maine West High
School 2011
Des Plaines, IL, USA
High school diploma
Oakton Community
College
Des Plaines IL, USA
Still In School
Keywords
HS Diploma, Oakton
Community College
Contact this candidate