Ms. Sandra L. Singleton
**** ****** ****** ********* #* . Grand Rapids, MI 49504 . 616-***-**** . *********@*****.***
Hard working, dedicated, punctual, goal driven, motivational, committed, focused, fast learning,
dependable, customer service oriented, & a deliverer of results.
Human Resources or Personnel Department
I am seeking a full or part time position in the customer service, inside sales, collections, or administrative
field. In 2013, I was in a car accident that left me in pretty bad shape. With therapy & a will to overcome
my odds I have healed & I am now ready to return to work. I enclose my resume as a first step in exploring
these career opportunities with your company.
I believe in delivering the highest quality of “Award Winning Customer Service” to your customers &
clients nationwide. I will bring my superior computer & telephone skills as well as my desire to exceed your
expectations of me. I also have experience in many software packages including, but not limited to: Word,
Excel, Outlook, AS/400, Lotus Notes, & many other packages.
My previous jobs have required that I identify & resolve difficult problems that arise in a customer
service/office setting. I am very good at analyzing problems, understanding how they came to be & then
resolving them. I truly believe faithful customers are created through the excellent service provided by the
company they do business with.
I average 225+ calls inbound, & 400+ calls outbound
I can wear many hats
I exceed expectations & demonstrate above average customer service skills
Possess a great “Can Do” attitude
I type 45 – 55 words per minute
I take the initiative
At Nightingale my commissions almost exceeded my base salary
From 11/2000 – 03/2002 there was a brief absence in my work history due to the fact that I was taking care
of my sick Father who was diagnosed with bone cancer in the fourth stage. I took care of him until he
passed. That was a very difficult time for me & if I made it through that ordeal in my life, then I feel there is
nothing I can’t do when it comes to hard work & commitment. I welcome the opportunity for a personal
interview so I can discuss how I can be a successful asset to your company & the driven results you can
expect from me. Thank you in advance for consideration of my skills & qualifications.