Sales Customer Service
Resume:
WILLIAM DAVID TICKLE
***** ****** ****. #*** *****: 954-***-****
Plantation, Florida 33324 Fax: 954-***-****
PROFILE
Productive and professional employee with strong organizational and
time management abilities.
Excellent interpersonal and communication skills.
Excel in customer/client relations.
Proven leadership qualities. Work well independently or as part of a
team.
WORK EXPERIENCE
1996 to present INDEPENDENT CONTRACTOR
? Independent Contractor to more than 100 insurance agents in Dade,
Broward, and Palm Beach Counties. Provide photo services and
reinspections, including include diagrams for square footage, information
verification worksheets, and photographs of dwelling and potential
hazards. Daily functions include mapping properties, scheduling
appointments with policyholders, complete log sheets for inspections
performed and mileage. Travel an average of 100 miles daily.
? Courier for Express Business Services, Inc., delivering confidential
material to physicians, hospitals, and ancillary health care facilities.
1992 to 1996 STATE FARM INSURANCE
? Field Reinspector, Lead Worker (1995 to 1996). Promoted to Lead Worker
charged with training new employees to complete accurate reinspections.
Managed a team of 10 reinspectors, including scheduling, motivating, and
verifying work. Functioned as troubleshooter for agents within a 100-mile
territory.
? Field Reinspector (1994 to 1995). Performed an assigned number of
field reinspections daily in a tri-county territory. Responsible for
maintaining company relations by providing prompt, accurate, friendly and
cost effective service to policyholders and agents. Promoted to Lead
Worker in 10/95.
? Maintenance Specialist, Administrative Services (1992 to 1993). Worked
with State Farm Echo Computer Program. Responsible for installing
computers for various agents in Dade and Broward Counties. Assigned to
Hurricane Andrew Storm Duty with State Farm Disaster Team from 8/92 to
11/93, which involved working in Warehouse Operations; responsible for
inventory control, ordering supplies, and coordinating shipping/delivery
for storm offices. Maintained and serviced storm offices on a weekly
basis. Operated 18-30 ft. trucks delivering stock to claims offices in
150mile territory. Served as mail courier for 12 storm offices. Received
commendation from Regional V.P. in appreciation of extra efforts and
extended service hours during Storm Duty.
1990 to 1992 BENCHWARMERS - Ft. Lauderdale, FL
? Sales Manager. Directed operations of retail sporting goods store
including hiring, training, supervising and motivating staff. Responsible
for sales, inventory control, purchasing, compiling daily receipts,
maintaining personnel files, merchandising, and store layout/displays.
Coordinated promotional activities and special events. Created and
implemented outside sales division, selling officially licensed products
to hotels, high schools, colleges, and sports bars.
1985 to 1990 BROWARD SPORTS SHOP - Ft. Lauderdale, FL
? Manager. Responsibilities included all sales, including team sales,
outside sales, cold calling, ordering, buying, bookkeeping, scheduling and
supervision of employees, inventory control, displays, stocking, customer
relations, and promotions. Sold to several local organizations including
the school system and local sheriff's offices. Initially hired as a Sales
Associate and in November of 1987 was promoted to Manager.
EDUCATION
Broward Community College - 1982 to 1983 - Business Management
South Plantation High School - 1977 to 1981
WILLIAM DAVID TICKLE
965 North Nob Hill Road, #112 Phone: 954-***-****
Plantation, Florida 33324 Fax: 954-***-****
R E F E R E N C E S
Tom Martinez
2521 S. University Drive
Davie, Florida 33324
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