Customer Service Administrative Assistant

Kiara Johnson

**** ****** **.

Durham, NC *****

919-***-****

*************@*****.***

Career Objective: To gain a stimulating and responsible position in an

organized administration that will empower me to utilize my skill and

experience in a renowned management.

Summary of skills:

. A captious knowledge of health care practices and medical

terminology.

. An extensive skill in paying attention to detail while providing the

ability to meet deadlines while organizing tasks.

. Superior in providing excellent customer service.

. The proficiency to handle tasks under pressure.

. A team player, acknowledged as "Most Improved Customer Service

Professional".

. Vital knowledge of computer applications with great problem solving

skills.

Synopsis of Achievements:

. Increased customer sales by 19%, from 72% to 91%.

. Perfect Attendance

. Created customer satisfaction survey, drastically reducing potential

problems.

Employment:

Durham Beauty Academy (2007-2010)

Receptionist

. Set up appointments

. Quickly and effectively solving customer challenges.

. Maintain quality control/satisfaction records, constantly seeking new

ways to improve customer service.

. Keep up with records and files

. Enter data usually using Microsoft Word

. Cashier and handle money

. Hand out and send mail

Lincoln Apartments (2010-2013)

Administrative Assistant

. File new renter's applications

. Keep up tenant's files and records

. Cashier handle money

. Maintain and solve tenant's issues

. File and claim evictions

Internships

Duke Medical Center (2010-2011)

Education:

Achieved high school Diploma

Durham Technical College (Business Administration) 2009-2011,2013

References Furnished Upon Request

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