Customer Service Data Entry

DANIELLE MARK

**** ********* *** *** *********, CA 94134

PHONE: 415-***-****

E-MAIL: *************@*****.***

OBJECTIVE

Seeking a position that will allow me to utilize my 10+ years plus

experience, working in the Medical Assistant and Customer Service

professional industry

Administrative Assistant experience

04/13- Present - Documentation Specialist - Apollo Pro / Genentech, S. San

Francisco, CA

Maintain a state of inspection readiness.

Prioritize tasks assigned by management within a fast paced environment

Meet assigned targets and timelines with supervision.

Provide assistance to internal customers in support of departmental

functions

Retrieve, archive, track, and maintain documents utilizing the document

management system.

Maintain system for controlling paper copies of documents and records.

Perform specific responsibilities outlined in company policies and

procedures for the administration of controlled documents and records.

Perform routine administrative activities such as filing, scanning, and

archiving.

Perform data entry activities for the receipt and tracking of documents and

records.

Process document requests, scan and send to the appropriate parties in a

timely manner.

Provide assistance in the review of controlled documents for accuracy and

completeness as requested.

Able to work independently and with team

Complete assigned projects and meet deadlines.

Trained incoming contractors on various task.

05/2012 - 01/2013 - Data Entry Analyst - Temp Modis / Salesforce.com, San

Francisco, CA

Perform transcriptional data verification of technical reports and other

documents;

Enter documents into corporate databases, checking for completion and

correctness;

Gather documents and materials, collates, distributes and/or files;

Enter and/or scan information into database;

Data processing support to include maintaining database for all

documentation;

Audit reports and files for discrepancies;

May compile information and metrics from various documents or databases;

Additional responsibilities as necessary.

Data Entry

01/2011-12/2011- Took time off too care for my Grandmother

10/2010 - 12/2010 - Medical Inventory Analyst - Bayside Solutions, S.F, CA

Scan data into system, update Excel sheet

Log all reported issues, steps taken and resolution in detail in ticketing

system.

Scanned all workstations and laptops, printers and fax machines.

Managing Active Directory User Groups and Machine accounts.

Supporting Microsoft Office and other productivity software suites.

Network and systems troubleshooting.

Data backup and archive management.

06/2010 - 08/2010 -Admin. Assistant II - UCSF Trauma Recovery Center/Ward

93, S.F, CA

Greeted clients, vendors, and visitors, answered and transferred incoming

calls

Organized and maintained waiting area

Check-in Patients and cancelled patient appointments

Typing, faxing, photocopying, filing, and created records and files

Created internal documents and memos for distribution

Prepared data collection forms for applicants and verified personal

information

Collected, sorted, sealed, weighed, and stamped outgoing mail

Professionally handles heavy contact with public, including answering busy

telephones and responding to questions regarding the clinic and patient

issues; and perform other duties as assigned.

10/2008 - 05/2010 -Admin. Assistant II-UCSF Substance Abuse & Medical Dept,

S.F, CA

Open and Close Clinic at appropriate time.

Check- in 400 patients per day for medication, doctor or counselor visit

Greet and assist patients, providers, co-workers and vendors in a helpful

and friendly manner

Efficiently handle multi-phone lines in a prompt, accurate and courteous

manner

Schedule appointments using a computer based program

Prepare and maintain supplies and equipment for treatments, including

equipment sterilization.

Assist with scheduling of patient's tests and treatments.

Notify Counselors and Doctors of patient arrival.

08/2008 -10/2008 -Administrative Assistant-Young Community Developers, S.F,

CA

Updated filing database

05/2005 - 08/2008 - Import Specialist II - Eagle Global Logistics,

Brisbane, CA

Verify arrival information

Rate commercial invoice with tariff numbers

Verify country of origin

Prepare entry documents for Customs approval

Provide necessary documents to government agencies

Prepare shipment delivery

Maintain and keep current all customs compliance documentation

Provide customer service

Work closely with other departments to deliver high level of service to

customers

Data entry, Billing in timely manner

Communicating with customers

Meet customers at the airline-Handcarry shipments

10/2004 - 02/2005 - Import Assistant - Aerotek, South San Francisco, CA

Updated data in AS400 system

Relieve Receptionist for breaks

05/2004 - 07/2004 - Medical Assistant Intern - Lemi Medical History,

Burlingame, CA

Front and Back office, CSR, Data Entry, File Clerk, Insurance Verification

and Authorizations, Appointment Scheduling, Blood draws, Chart Preparation,

Co-Pay's, EKG's, EMR, Filing, Finger-Sticks, Immunization, Injections,

minor surgical procedures, pap smears, patient rooming, payment postings,

phones, surgery scheduling, referrals, urinalysis, venipuncture and vitals.

Knowledge and Skills

Good oral and written communication skills

Experience dealing with difficult and irate customers

Works well under pressure, independently and as a team

Excellent organizational and prioritizing skills

Reliable, motivated, detailed orientated, and professional

Work with large amounts of data

Software Knowledge

Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Powerpoint,

EMR, IDX, Methasoft, Oracle, Oracle R12, Internet Savvy

EDUCATION

Medical Assistant Diploma 2004, Heald College, San Francisco, CA

Professional References Available Upon Request

Contact this candidate