Customer Service Administrative Assistant

Candy Hawkins

**** ***** ****** ***** • Virginia Beach, VA 23454 • 678-***-**** •

*************@*****.***

ADMINISTRATIVE ASSISTANT

I’m an accurate, thorough, and persistent individual seeking an employment opportunity with your

corporation. I offer exceptional communication, secretarial, and successful problem solving skills to

bring a remarkable change in the overall efficiency of the office.

• Over 2 years’ varied and increasingly responsible experience in secretarial capacities

• highly skilled in greeting customers and answering phone calls, typing 63 wpm

• Proven ability to handle multiple, competing priorities in an effective manner, account management

• Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation

SPECIAL SKILLS

● Customer service ● Record maintenance ● Transcribing dictation

● Letter drafting ● Events coordination ● Staff training

● Correspondence handling ● Travel arrangements ● Confidentiality

● Multicultural interaction ● Office procedures ● Technical help desk

TECHNICAL EXPERTISE

Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office

equipment

Computer: Spreadsheets, word processing, database management, typing speed: 60 WPM

MS Office: Word, Excel and PowerPoint

PROFESSIONAL EXPERIENCE

Loan Processor

Movement Mortgage

2014 - 2014

• Provide support to loan officer and underwriter, successful problem solving skills

• Manage a loan pipeline of 25 loans per month

• Take loans from application to close

• Process FHA, VA, USDA and Conventional loans

• Educate and assist client with loan application

• Review and verify borrower{s} income, credit report{s} employment, taxes

• Prepare commitment letter{s}, denial letter{s}

• Preform day to day financial transaction, posting and recording accounts receivable data

Loan Fulfillment Specialist / Mortgage Shipper

Monarch Mortgage

2011 - 2014

• Prep recorded Deed of Trust for re-record to correct and or modify changes

• Prep and scan Deed of Trust, loan modification agreements for QC processes

• Prepare documents (Deed of Trusts, Corrected/replacement Deeds of Trust, Affidavit of

Corrections/Scrivener’s Affidavits, Loan Modification Agreements assist in running and managing daily

file pull

• Prepared/submitted check request for recording/re-recording documents, obtaining duplicate title

policies and obtaining CCTC (Clerk Certified True Copies) of original recorded documents

• Regularly corresponded via phone, fax, email, FedEx with appropriate parties (Internal Team

Members, Additional Internal Managers, Settlement Agents, Title Companies Attorneys,

Clerk’s Offices, Investors, etc.

• Collaborate with attorneys suggesting correction

• Proactively develop preventative strategies to minimize errors in the delivery of loans to all investors

and agencies

• Ensure all loans are shipped in accordance with agreements and investor lending policies

• Validate, verify all information before shipping to the investor; gather and analyze all information

necessary to present loans for purchase for investors; verify all data for accuracy, signatures and

documentation

• Monitor the receipt and delivery of all final documents to the investor

• Obtain missing/corrected/necessary information for files

• Organized/stacked mortgage files

Mortgage Claim Specialist

Service Link LLC Virginia Beach, VA

2010 - 2011

• Request FHA reimbursement for foreclosure expense

• Verify discrepancies by and resolve clients billing issues

• Follow up on status of documents sent to recording

• Prepare claims adhering to government guidelines

• Acting liaison with HUD to resolve discrepancy claims

• Audit FHA claims for reimbursement payment

• Calculates bidding instructions for nationwide foreclosure sales

• Draft written correspondence to agencies, officers, vendors and clients

• Draft loan modification agreements

• Update appropriate workstation for claim filings

• Prints, reviews and executes the attorney provided foreclosure documents to prepare foreclosure loans for

sheriff's sale

• Responsible for document execution of various financial foreclosure documents required during the

foreclosure process per Federal Compliance standards

Contact this candidate