Manager Information Technology
Resume:
Tinton Falls, New Jersey *****
********@*****.***
Summary Hands-on experience in designing, planning, implementing and
directing LIMS application and database as well as providing
service and delivery management.
Extensive hands-on experience in management of network systems,
Oracle database and application operations.
In-depth knowledge and experience in information technology
infrastructure planning, capacity analysis, and systems
Areas of configuration and implementation.
Expertise
Project Management Change Management
Release Management
Incident Management Team Leadership
Process Management
System Analysis Performance
Improvement Training & Support
Security& Disaster Recovery IT Standard Development
Professional Information Technology Manager / LIMS Manager
Experience 2004 - 2014
MedLabs Consultancy Group, Amman Jordan
IT Manager:
Led a centralized IT Department responsible for IT
Infrastructure (Systems, Voice/Data Networking, and Systems
Software), infrastructure configuration management, capacity
planning and technology service delivery and support.
Responsible for lifecycle management of systems to ensure
appropriate replacement of assets while leveraging technology to
improve cost efficiency. Managed applications security and
access control including between departments and remote sites
and users.
Direct technology resources including resource level planning,
recruitment, development and retention initiatives. Provide
direction, tasks and priorities consistent with overall IT
department plans. Ensure that adequate cross-training occurs and
staff contingency plans are developed.
Evaluated current and future technologies and led purchase
planning to support both short and long-term IT initiatives.
Negotiated and directed the purchasing process and relationships
with suppliers and leasing organizations relating to
technologies included. Reviewed cost estimates for personnel
requirements, new hardware, software upgrades or additions, and
external consulting projects.
Maintained current knowledge of technical innovations in
Desktop, Networks (Voice/Data), Server, Messaging, and
Mainframe. Developed plans to utilize appropriate technologies
in support of future company business operations and
opportunities.
Initiated, facilitated, as well as promoted activities to foster
information security awareness within the organization. Always
on the lookout for solutions to further mitigate potential
security risk on both spectrum- physical and logical assets.
Negotiated and maintained Service Level Agreements contracts and
relationships with IT vendors and service providers.
Configured and managed the Widows HP servers including: Domain
Controller, Oracle Application servers, Oracle 10g Databases,
IIS web application server, CA and HP Secure backup Tape server.
Oversaw and managed the corporate help desk activities,
including being part of the escalation chain.
Provided ongoing support including resolution of system issues,
root cause analysis of problems, planning and testing of system
upgrades, and development of enhancements to meet the changing
company needs.
Met and consult with customers and vendors regarding service
delivery needs.
LIMS Manager Led the design, implementation, administration and configuration
/ Analyst: of the eHOpe LIMS and web applications. Ensured that designs and
process change control requests are thoroughly documented,
reviewed and tested against functional specifications,
integrated well with existing systems and ensured adequate
information is provided for development and IT support staff.
Constantly provided valuable recommendations and decision
support to executives and doctors during meetings as well as
process re-engineering and its impact on other sections to
enhance effectiveness toward the company's strategic intent and
to better utilize the LIMS system.
Analyzed the needs of different departments and determined ways
to meet business objectives by modifying existing or developing
new information processing systems.
Maintained LIMS documentation with regards to converting
User-Requirement Specifications to Detail Design Specification,
LIMS configurations, validations, and implementations following
development life cycle approach.
Provided end-user support for the LIMS including training
sessions as well as troubleshooting incidents at the application
and the database server levels. Was regarded as Subject Expert
Matter in the escalation support.
Customized the LIMS Oracle10g RDF (SQL) clinical reports
including the design, developments and support.
Worked with Validation and Quality Assurance staff to
ensure full compliance to approved change requests.
Coordinated and managed the Standard Operating Procedures (SOPs)
for the department on both levels: end-users and IT operations.
These SOPs fulfilled the requirements of College of American
Pathologists (CAP), ISO15189/9002, FDA, and Jordan Ministry of
Health.
Designed and implemented a decentralized backup LIMS
applications and databases at remote locations. Maintained the
accuracy and integrity of the data transfer (upload / download)
between the remote databases and the master database.
Analyzed the integrity of the data on the master database level
for altered and/or invalid records. Ensured that the master
oracle database contained accurate and reliable data.
Designed and Implemented a BarCode system at 45 remote
laboratories according to regulations using Zebra Printers which
were connected to a centralized Oracle10g database utilizing the
MPLS-VPN network technology.
Collated and analyzed performance data and charts against
defined parameters as well as Key Performance Indicators. Such
findings were presented to key stakeholders for recommendations
and improvements.
Quality Assurance Manager / IT Specialist
2000 - 2003
DeHart's corporation Santa Clara, California
Conducted Bi- annual Management review meetings and weekly board
meetings, which are essential to the success of the corporation.
Implemented the ISO 9002- 2000 standards in every department in
the corporation. Learned the new standards and successfully
transitioned the corporation from the old standards (9002-1994)
to the new standard (9002-200) in a timely and efficient manner.
Supported personnel with documented procedures and updates, and
always delivered requested information in a timely manner.
Oversaw the training program in every department in the
organization. Created new ways to measure employee's competency
according to the corporation's mission and policies.
Provided support to meet customer satisfaction objectives and
requirements. Developed a survey to better analyze customer
satisfaction and requirements. These analyses were discussed in
the Management Review Meetings.
Conducted monthly meeting with every department in the
organization to insure proper personnel developments, and to
make sure that all important information are being passed along
to all employees.
Worked on computer issues including, but not limited to hardware
and software installations and upgrades, database
administration, as well as communication peripherals
Shift Supervisor/Quality Control Officer
1994 - 2000
Oracle Corporation Redwood City, California
Coordinated the activity of 8 people using $4,000.000 worth of
equipment in two different departments to process 100 jobs per
week on my shift. Each job has over 70 critical items, and each
item must be exactly correct. Consistently received excellent
ratings from our customers for quality and on-time delivery.
Implemented the in-house printing of the Oracle Academic
Initiative materials, which saved Oracle $250,000 per year.
Taught myself undocumented software the moves files from the
server to the printers. Worked out four different methods for
moving files for maximum redundancy when systems crash. Taught
these methods to other employees. These efforts reduced problem
jobs by 80%.
Ensured that policies and procedures were implemented and
followed which allowed the department to have low staff
turnover, reduced material cost with high customer satisfaction.
Education 2003 Bachelor Degree in Information Technology
American Intercontinental University, Illinois, USA
Certificatio Certified - ORACLE 11g Database Administrator (OCA) 264449116
ns Certified - Information Technology Infrastructure Library (ITIL
v3) 20266245
ISO 9002-2000 series Auditor / Lead Auditor Certificate
Key Skills Strong background in infrastructure technologies administration
including hardware and software for Microsoft Servers and
Networked platforms.
Demonstrated leadership, organizational, and operational skills,
with a proven skills to handle multiple tasks and projects.
Well developed problem solving skills including conceptual and
analytical ability.
ISO 9002-2000 (Quality Management System) standards and
implementation. ISO 15189-2003 (Medical laboratories -
Particular requirements for quality and competence - Management
aspect)
Hand-on management of the: Active Directory, Antivirus, patch
management, Oracle Database 10g (
installation/configuration/maintenance), user support, helpdesk,
business continuity, Windows Server 2003/2008, operating
systems PC/MAC maintenance and support, hardware, software, and
peripherals.
Hands-on experience with Oracle PL/SQL programming and Oracle
RDF reporting
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