Customer Service Manager

MARCIA BLAIR

Richmond Hill, NY *****

Home: 718-***-**** / 917-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

. Budget analysis

. Purchasing/Invoicing

. Customer service

. Proficient in the use of Microsoft Word and Excel, as well as Facts

and Salesforce

. Articulate, efficient and detail-oriented

EXPERIENCE

Department for the Aging, New York, N.Y June 2014 -

Present

Intern, Employment Services Program

Computer and Customer Service training

Brooklyn Academy of Music, Brooklyn, NY September 2000 -

June 2014

Monitor (Seasonal)

. Assist theater manager in the operation of the theatre during

performances

. Supervise a staff of 15 to 20 ushers in delivering customer and patron

services to include patron safety and follow proper protocol when

assisting patrons with special needs

HealthPlus/Amerigroup, New York, NY January 2012-

June 2013

Administration/Clerical Provider Relations

. Responded to inquiries and complaints from healthcare providers and

ensured timely resolution of all provider inquiries.

. Audited and tracked provider data in a timely manner by working with

the appropriate internal resources to research and resolve any

discrepancies

Macy's East/Home Store, New York, NY March 1999-

February 2011

Budget Analyst

. Participated in monthly financial closing

. Prepared and posted monthly journal entries: (Accruals, re-class, cash

deposits, etc.)

. Followed up with department and divisions for month-end accruals and

inter-company cross-charges

. Accurately coded, batched and recorded invoice information into the

expense payable system

. Ensured self-compliance with internal financial and accounting

controls

. Tracked status of purchase orders and invoices to ensure timely

payments and accruals

. Provided documentation for internal/external audits

. Responsible for the Cost Commitment Control Database for all Visual

Operating Accounts

. Developed, organized and maintained the cost commitment control

database for all capital and expense-related invoices

EDUCATION & TRAINING

Queensborough Community College, Bayside, NY (Completed two semesters)

VOLUNTEER WORK

The Mount Sinai Medical Center, New York, NY

New York Cares, New York, NY

Long Island College Hospital, Brooklyn, NY (Cardiology, OB/GYN, Mammography

and Medical Records)

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