Service Management

DANIEL

WASSALL

*** ********

Creek

Lane,

#**2

~

Wake

Forest,

North

Carolina

27587

(918)

720.4926

********@*******.***

EDUCATION

UNIVERSITY

of

OKLAHOMA

HEALTH

SCIENCES

CENTER,

Oklahoma

City,

OK

Bachelor

of

Science

in

Nursing,

Graduated

July

2014

UNIVERSITY

of

OKLAHOMA,

Norman,

OK

Bachelor

of

Science

in

Biochemistry,

Graduated

May

2011

WORK ROYAL

MANUFACTURING

CO.

(RIVERSIDE

LABORATORIES),

Tulsa,

OK

EXPERIENCE

Chemist

&

Laboratory

Technician

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

April

2012

to

May

2013

Quality

management,

including

daily

analysis

and

approval

of

oil

blends

Conception,

synthesis

and

analysis

of

new

industrial

oil

blends

Management

of

the

Used

Oil

Analysis

Program

Design,

creation

and

management

of

laboratory

databases

MARDEL

CHRISTIAN

BOOKSTORE,

Tulsa,

OK

Customer

Service

Department

Manager

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

August

2011

to

April

2012

Management

and

scheduling

of

customer

service

employees

and

cashiers

Creation

of

the

first

Standard

Operating

Procedures

manual

for

the

department

Duties

of

Customer

Service

Representative/Cashier

(see

below)

Customer

Service

Representative/Cashier

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

May

2005

to

January

2010

Operation

of

a

cash

register,

including

returns

and

exchanges

Imprints

of

Bibles

and

other

leather-

bound

books

BABIES

“R” US,

Tulsa,

OK

Guest

Services

Representative/Cashier

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

May

2010

to

April

2012

Management

of

front-

end

employees

and

cashiers

Operation

of

a

cash

register,

including

returns

and

exchanges

Unloading

of

product

deliveries

and

stocking

of

shelves

RIVERMONT

RETIREMENT

COMMUNITY,

Norman,

OK

Receptionist

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

September

2010

to

April

2011

Answering

of

phone

calls

and

delivery

of

messages

to

residents

Assistance

of

residents

with

daily

activities

Maintenance

of

facility

cleanliness

and

organization

TECHNICAL

Typing

speed:

90

WPM

with

95%

accuracy

SKILLS

Extensive

use

of

10

key:

Approx.

speed

of

10,000

KPH

with

0

errors

Extensive

use

of

MS

Office,

Access

Databases,

Visual

Basic

&

SQL

(programming)

Contact this candidate