DEREK CRAWFORD

PO box *****, Durham, NC ***** H: 919-***-**** C: 919-***-****

acfrgh@r.postjobfree.com

Summary

Skilled administrative professional committed to

addressing customer concerns with

speed, accuracy and professionalism.

Highlights

High customer service Devoted to data integrity

standards

Employee relations Strong problem solving ability

specialist

Dedicated to process Proficient with Microsoft

improvement Office Suite

Experience

Apr 2008

to Present

Reader/Evaluator

Measurement Inc - Durham, NC

Read and evaluate student essays for grammar,

punctuality and spelling errors.

Aug 2005 to

Present

Security Official

Staff One Services - Durham, NC

Report all incidents, accidents and medical

emergencies to law enforcement.

Patrol the facility and served as a general security

presence and visible deterrent to crime

and rule infractions.

Checked passes and credentials of persons seeking to

enter the property.

Office aid Apr 2007 to Aug 2008

Office Aid

NC Dept of Revenue - Raleigh, NC

April 2007- Aug 2008

Verified that information in the computer system was up-to-

date and accurate.

Processed confidential tax form information.

Identified and resolved system and account issues.

Phone Interviewer

FGI Aug 2001

to Dec 2003 I - Chapel Hill, NC

Demonstrated mastery of customer service call script

within specified time frames. Addressed customer service

inquiries in a timely and accurate fashion. Formulated and

enforced Service Center policies, procedures and quality

assurance measures. Assisted with the development of the

call center's operations, quality and training processes.

Data entry/File clerk Aug 2000 to Jun 2001

Education

201

1

Master of Public Administration

Strayer University - Morrisville, NC, USA

3.7 GPA

Coursework in Public budgeting and Finance, Public Policy

Analysis, Constitutional and

Administrative Law, Public Personnel Management and Modern

Public Administration: Managing Public and Nonprofit

Organizations, Human Resource Management Foundations,

Contemporary Business, and Leadership and Organizational

Behavior.

Bachelor of Arts, Political Science 200

7

North Carolina Central University - Durham, NC, USA

3.1 GPA

Coursework in Homeland Security, International Affairs, Law

Enforcement, Constitutional Law, Criminal Justice, Public

Administration and

Corrections.

Community Service

ESL Teacher, Durham Literacy Center, 2014

Teaching students to read, write, and speak English at the

Durham County Library.

Volunteer, presidential campaign 2012

Handed out flyers to potential voters

Called registered voters to ask them if they were going to

the polls and if they could do some volunteer work on

behalf of the candidate.

Volunteer, Meals on Wheels of Wake County, 2009

Delivered meals to the elderly and disabled.

Volunteer, NC Special Olympics, 2009 and 2014

Made sure athletes were prepared to compete in trials.

Helped coordinate events.

Volunteer, Retired Senior Volunteer Program of Durham

County, 2007

Created spreadsheets to record taxpayer refund amounts.

Delivered tax preparation materials to various site

managers thru out the community.

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