Customer Service Human Resources
Resume:
Beth Scharstein
Wilder, Kentucky 41071
***********@*******.***
859-***-**** [pic]
. Dedicated employee with more than 15 years of customer care
experience.
. Deeply involved in health education with commitment to clinical and
customer excellence.
. Flexible, quick learner who adapts easily to new situations and enjoys
a challenge.
. Self-motivated professional with a commitment to providing quality
care. Strong organization and communication skills.
My objective is to utilize my customer service experience, as well as
expand that knowledge within a company that will allow me to challenge my
leadership abilities.
EDUCATION
Beckfield College
Florence, Ky
Associates of Applied Science in Paralegal/ Business Administration
Aug 03 to 06
Tri State Travel School
Cincinnati, OH
Diploma in Travel and Tourism
June 1996
EXPERIENCE
Quest Diagnostics
Crestview Hills, Ky
Jan 2012-Present
Title: Specimen Processor
. Processed Urine specimens for St Elizabeth in Crestview.
. Excellent problem solving and prevention skills
. Sensitivity to all patients and family's
. Performed monthly reports for quest
. Knowledge of HIPAA Guidelines
G.S.I. Commerce
Richwood, KY
Sept 2011-Dec 2011 (Contract Position)
Title: HR Recruiter
. Screen Candidates for company's hiring standards.
. Effectively maintain target hiring percentage
. Certified to perform on site drug screens.
. Maintained seasonal hiring database.
. Performed Hr Generalist functions for staff of 500 plus employees.
. Experience with E -Verify and Background Checks(Fastrax)
. Experience with Staffsuite
. Recruiter for all HR functions for a 540,000 sq ft distribution
center. Hired over 1,000 seasonal's.
Continental Airlines
Hebron, Ky
Dates Apr 2008-Feb 2011
Title: Admin Specialist/Payroll for GM
. Conducting Audits for Ticket sales.
. Processing reports/ Working gates using superior customer service
. Travel plans for employees and Management
. Payroll for 50 plus employees.
. Administer HR policies and programs in the following functional areas:
Recruiting and staffing, employee orientation, benefits, unemployment,
workers comp, and FMLA.
. Responsible for opening, maintaining, and closing all staff HR files.
. Process staff background checks.
. Process ID badges into security system
. Interviews/Recruiting/Job fairs
. Helped conduct new hire orientation
. Verified SS #'s with Social Security Administration
Lowes
Southgate, KY
Dates: April 2005 to April 2008
Title: Human Resources Coordinator
Description of Duties:
. Interviewed potential candidates. Obtained backround checks and gave
drug tests..
. Prepare Spreadsheet for the payroll department.
. Open HR office daily. Administered orientation once a week.
. Helped with Training and development
. Compensation and benefits
. Familiar with labor laws
. Helped interview process for Management selection for the region
. Answered questions regarding policies and procedures, maintaining
personnel records.
. Responded to issues related to employees pay, benefits, leave plans,
PTO ect.
Software knowledge
. Microsoft Excel
. Type 45 WPM
. Microsoft Outlook
. Care 360
. Over 14 years of customer service experience.
Contact this candidate