Customer Service Sales

Ericka D. Jamison

**** ********** ****** ************, ** 46256 219-***-**** 317-***-**** *************@*****.***

Summary of Skills and Qualifications

Excellent Customer Service and Sales Skills

Skilled Communicator

Significant Computer Skills in Microsoft Office

Profound Organization Skills

Team Player/Courteous and professional

Problem –Solving skills and patience

Excellent typing skills (45 wpm)

EDUCATION

Everett College [Currently Enrolled 3.8 GPA]

Business Management/Administration

Henkel’s & McCoy, Inc. [June 2002]

Computer Repair Technician

Gary Area Career Center [June 1998]

2year Certification [Computer Applications]

West Side Senior High School [June 1998]

High School Diploma

WORK EXPERIENCE

Majestic Star Hotel 2/07- 7/14 Gary, IN

Reservation/PBX

• Answer multi-line switchboard for incoming calls and routing each one to its target destination.

• Handle both incoming and calls from within the company and identify the appropriate destination

for each incoming call and successfully transfer the caller

• Explain different types of rooms available and the amenities offered. Answer questions from

customers and assist them in reserving a room. Maximize revenue opportunities with customers

by utilizing solicitation statements, overcoming objections, and utilizing other sales techniques.

• Help guests by offering restaurant recommendations, giving directions and answering general

questions.

• Meet sales quotas. Cancel or make changes to previous reservations or update a customer's

contact information.

Majestic Star Casino 2/03-2/07 Gary, IN

Retail Supervisor

• Greet and acknowledge all customers in a friendly, comma professional manner, and provide

quick, responsive customer service

• Responsible for all the front end customer service function (checkout, customer service desk,

return desk) while managing assigned employees

• Review and resolve all return items discrepancies

• Recruited, hired, trained and supervised more than 10 employees in a retail environment

Davis Staffing 2/00-2/03 Munster, IN

Multiple Clerical Positions [Temporary Agency]

Indiana Botanic Garden 8/97-9/99 Hobart, IN

Data Entry Clerk/Customer Service Rep.

References provided upon request

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