Customer Service Data Entry
Resume:
Rajeswari Ramachandran
***********@*****.***
OBJECTIVE: Strongly motivated individual looking for a position as ADMINISTRATIVE COORDINATOR at YMCA of
Greater Toronto. Bringing strong communication and customer service skills to exceed the employer’s expectations
in a highly stimulating and challenging environment.
CAREER RELATED SKILLS
• Demonstrated ability to log all notes and follow up information accurately
• Proven record of managing and tracking the quote to order process
• Highly skilled in verifying pricing and products
• Proficient in MS Office Suite
• Proficient in providing information and sell items over the phone services to clients
• Well versed in identifying customer needs and able to offer a solution quickly
• Expert in using the company’s database software for data entry purposes
SELECTED ACCOMPLISHMENTS
• Titled Representative of the Year in the very first year at Microland
• Organized and implemented logistics pertaining to service calls
• Brought in 150 new customers in one month through outbound sales calls
PROFESSIONAL EXPERIENCE
Call Center Representative Microland – Bangalore, India Sep 2008 – March 2011
• Answer inbound calls
• Make outbound calls to potential clients in order to sell the company’s broadband service and computer equipment
• Perform data entry services for the company in regards to punching in customer information, call logs and
successful sales
• Answered telephone inquiries on products, and services
• Resolved problems of clients
• Conducted telephone interviews to process loan applications
• Maintained a thorough knowledge of all banking products and services
OCT 2012 – Aug 2014
Office Administrator: Daicel Trading Company, Canada
Work methodically, accurately and neatly. Good oral and written communication skills, able to work as part
of a team and neat personal appearance.
• Supervise and coordinate activities of staff
• Interview job applicants
• Conduct orientation programmes for new employees
• Administer salaries and work out leave entitlements
• Involved in staff training and development, the preparation of job descriptions, staff assessments and
promotions
• Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make
recommendations to management
• Maintain management information systems (manual or computerised)
Rajeswari Ramachandran
• Locate suitable business premises and negotiate reasonable leasing agreements
• Provide and maintain business premises and other facilities including plant machinery and equipment
• Review and answer correspondence
• Provide secretarial or executive services for committees.
EDUCATION
Bachelor of Arts in English Literature
Contact this candidate