Customer Service Manager

Ruben Angel

**** ***********

San Antonio, Texas 78245

Cell: 385-***-****

Objective Career

My goals are to apply for a position with your company. I feel with my experience and knowledge I

obtained working for the DOD/USAF as a planner/scheduler/production workload manager, I would

be an asset to your company.

Education

San Antonio College – Reserve Police Academy 1983,

Associate in Criminal Justice San Antonio College 1985,

Bachelor of Science in Criminal Justice, Wayland Baptist University 1988,

Leadership Development Certificate – Mgmt Course for DOD Weber State University 2005.

Experience

2013-2013 Customer Service Rep for Law Firm Call Center - Law Firm of Watts & Guerra

Responsible for receiving calls, calling customers requiring status updates, notate files, scan and file

documents in database.

2001- 2012 Production Controller Scheduler/Workload Manager - U.S. Air Force Civil Service

Responsible for Gas Turbine Engines Military Aircraft overhaul to final sale. Prepare GTE parts for

transport to their final destination. Receive and overhaul all incoming repairable Gas, Turbine

Engines (Military Aircraft) of all classification. Order, prepare, issue, work, and repair work orders

for major overhaul. Issue work orders to technicians for repair, route for special repair, and AWOP

parts as needed. Implement 6S Program. Supervise and Manage Workload, Production Line,

Equipment and education and training for 50+ Personnel and prepare all (monthly, weekly) reports

for meetings. Ensure workplace safety and PPE are practiced and enforced. Conduct Safety Briefings

monthly.

1985 - 2000 Production Management Technician

Received work order request of special aircraft parts and hardware. Order, receive, stock and issue

parts to technicians. Maintain and manage government credit card. Air Freight Loader.

1975- 2002 United States Army Reserve/ National Guard (Retired)

Maintenance mechanic supervisor 1SG E- 8 First Sergeant. Assisted commander with planning,

coordinating, budget and provided logistical support of maintenance operations world- wide. Infantry

man SFC- E- 7 Platoon Sergeant. Assisted Commander with planning, coordinating and provided

logistical support of combat operations worldwide. Supervised mid-level non-commission-officers

with all aspects of maintenance operations for 300 + soldiers. Taught soldiers how to manage and run

a Shooting Range and Night Firing and Small Arms Weapons Instructor. Ensure workplace safety

and PPE are practiced and enforced. Conduct Safety Briefings.

Skills

Computer programs military and civilian: WORD, EXCEL, POWER POINT, D043A, D035K,

MPS, ATMS, TANDEM, E-MALL, IMPRESA CA-DISPATCH, PORTAL, HAYSTACK

SYSTEM, TAA, DCAST, 4L / L2A, SMART.

Achievements/ Recognition/ Awards

Expert infantry Badge, French Commando Badge, Air Assault Badge.

Army Commendation Medal, Army Achievement Medal, National Defense Medal, National Guard

Service Medal, Expert Rifle Medal.

Civilian Impact Awards, Spirit Award Maintenance, Sustain Superior Service Awards.

Non- Commission Officer Academy Senior, Non-Commission Officer Academy.

References: Available upon request.

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