Customer Service Sales

Dylan Klippenstein

*** *** ****** ****, ******** Hill, ON L4C 6R9

Phone: 647-***-**** / Email: *****************@*****.***

CAREER OBJECTIVE

An ambitious and highly motivated graduate looking to showcase my creativity and networking abilities. With my

quantitative experience, I believe it offers me an advantage to evaluate companies where I can then implement

marketing strategies.

EDUCATION

The College of Saint Rose, Albany, NY 2014

Bachelor of Science – Business Administration, Concentration in Finance

PROFESSIONAL STRENGTHS & EXPERTISE

• • Entrepreneurial mindset • Advanced knowledge of

Personable with the ability

allowing me to take on all Microsoft Excel

to network and develop

independent projects applications to assist in

relationships

organizing

•Attractive personality and • Able to make sound • Advanced working

style to increase promotional investment decisions knowledge of social media

sales and represent the through strong fundamental such as Facebook, Twitter,

company accordingly and technical analysis Instagram, etc.

SUMMARY OF ACHIEVEMENTS

MARKET EXPERTISE

• Achieved a 15.4% return on $60,000 investment after being selected to present investment strategies

to the Board of Trustees where I was then awarded the funds to allocate over a 6-month period.

• Selected to represent The College of Saint Rose in the Adirondack Cup Small Cap Investment

Competition. Exceeded school’s past rankings in the competition (one of three schools without

Bloomberg Terminal).

• Achieved a 181.3% return on investment during a 3 month trading competition with $1,000,000 of

simulated funds to trade Futures and Options.

ATHLETIC/ACADEMIC

• Captain of the NCAA Men’s Soccer Program, served as captain of the team since sophomore year.

Lead the team to the most successful season in the school’s NCAA history.

• Awarded Athletic Scholarship, to study and play soccer at the NCAA level at The College of Saint

Rose. In addition to my heavy athletic commitment, I was able to make Dean’s List and NE-10

Conference Commissioner’s Honour Roll (2012 &2014).

Dylan Klippenstein Page 2

PROFESSIONAL HISTORY

Madison Station, Albany, NY September 2013-May 2014

Albany’s newest bar & lounge offering a rotational selection of locally crafted beers

Promotions/Marketing

Customer Service

• Responsible for attracting and pleasing new and existing customers

• Developed and maintained relationships with companies and organizations for private events

Sales

• Responsible for helping the bar “breakeven” within two weeks of my services

• Assisted in collaborating food/drink menus as well as different events

• Responsible for creating promotional strategies to increase customer volume and beverage sales

Bloke & 4th/The Food Dudes, Toronto, ON June-August 2012

June-August 2013

One of Toronto’s premier catering companies that are based out of the resto-lounge, Bloke & 4th

Bartender/Server

Customer Service

• Responsible for creating an upbeat entertaining atmosphere for all customers while taking orders and

serving in a fast-paced environment

• Developed and maintained new and regular customer relationships

Dylan Klippenstein Page 2

Sales

• Responsible for introducing new menu items as well as up-selling to increase revenue

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