Customer Service Quality Assurance

Gerald Anthony Shovlin

** ******** **** ***********, ** L1C 4L1 Cell 905-***-****

********@*****.***

A critical thinker with proven ability to adapt expertise to any working

environment and produce immediate contributions to corporate goals and

expectations.

Summary of Qualifications:

. Strong leadership abilities and administrative qualities

. Possessing a "shoulder to shoulder" managerial style, demonstrating a

passion for employee training, development and retention

. Excellent interpersonal skills and customer service oriented

. Consistent demonstrations of building relationships and inspiring

confidence with employees, colleagues, suppliers and customers

. Operational Management - both retail & manufacturing

. Improving productivity through efficiency and quality assurance

. Exceptional team building skills coupled with organizational

management

. Multi-Unit Management

. Detailed oriented with strong analytical abilities

. Excellent computer capabilities: Point of Sale Systems and MRP II

Systems

Career History:

CASH 4 YOU CORPORATION 2008 to 2014

Cambridge, Ontario

Operational Support Manager - Projects / Compliance & Privacy 2013 to

2014

. Responsible for the growth of the organization, by ensuring that the

company's storefront operations grew from 48 locations to 70

locations.

. Site Selection through to completed hand over of fully functioning

store to Operations

. Dealing directly with consumers & government agencies regarding

matters of Privacy and/or Compliance

. Managed and directed the Corporate Quarterly Compliance Program

Regional Manager - Ontario East 2012 to 2013

. Managed over 30 locations from Ottawa through to Mississauga

. Directly responsible for Financial Performance at both the Regional &

District Levels

District Manager - Durham / Scarborough 2008 to 2012

. Responsibility for managing the daily operations of over 20 locations

from Ottawa through to Toronto.

. Stabilized staffing turn over with implementation of "Continental"

Shifts

. Improved overall performance of District through employee retention

leading to direct Financial improvements

. Aided / Collaborated on New Hire Training Program

. Recruited and trained for all locations - Branch Managers / Front Line

Staff

Branch Manager - Ajax Branch 2008

. Worked front line for customer service and developed a new branch team

. Learned the industry from the front line

. Improved profitability of location and customer satisfaction levels

Gerald Anthony Shovlin

14 Lockhart Gate Bowmanville, ON L1C 4L1 Cell 905-***-****

********@*****.***

SKLAR PEPPLER FURNITURE CORPORATION: 1983 to 2007

Whitby (Ajax), Ontario

Vice President & General Manager (Portland, Oregon Division) 2004 to

2007

. Manage and direct a work force of approximately 75 employees through

the entire process of manufacturing - from Order Entry through to

Shipping of finished goods

. Facilitating the communications between the parent company located in

Ajax, Ontario and the satellite operation located in Portland

. Work with the US West Sales force developing relationships with

retailers and providing products that meet the expectations of those

retailers from within the Sklar Peppler assortment

. Develop where necessary products that are unique and required for long

term stability with our local retailers

. Participate as an active member of the Board of Directors for Sklar

Peppler of America

. Involved in all aspects of Administration

Health & Safety Committee

Human Resources

Procurement of Raw Materials

Quality Control

Fiscal Responsibility

. Oversee the Sales & Marketing of Sklar Peppler merchandise

Director of Product Design & Merchandising 2002 to 2004

. Develop and design with the Marketing Team all new upholstered

furniture products.

. Ensuring that all new product introductions are implemented and meet

the overall corporate objectives of cost effectiveness and strategic

direction

. Working with the Sales Force to develop style needs to fill voids in

the market place

. Develop and expedite all Sales Support Materials, in a timely and

efficient manner

. Support the Sales Force with Product Knowledge for retail sales

training

. Actively involved with various other aspects of the corporation

including:

Quality Assurance - ISO 9000/2000

Portland, Oregon Operation (a USA subsidiary of Sklar Peppler Furn.

Corp.)

Pro-Actively involved in various Off Shore opportunities

. Developed / implemented and re-designed www.sklarpeppler.com

. Member of the Senior Management Team

Other Positions held within the Corporation: 1983 to 2002

. Director of Product Development & Engineering

Implementation of all new product assortments to production

Ensured all factors of production meet or exceeded financial and

operational needs

. Manager of Product Engineering

Developed operational procedures for new product assortments for all

manufacturing processes including outsourcing and standardization

. Standards Analyst (Industrial Engineering)

Ensure that each operational / manufacturing department worked on

incentive based productivity

. Quality Assurance - Fabric Inventory Control

Gerald Anthony Shovlin

14 Lockhart Gate Bowmanville, ON L1C 4L1 Cell 905-***-****

********@*****.***

EDUCATION:

Graduated from Centennial College 1980

Warden Woods Campus - Scarborough Ontario

2 Year Diploma in Social Worker Program - Correctional Worker.

CONTINUING EDUCATION:

. Auto-Cad levels 1 and 2 based on Release 10

Durham College - Oshawa, Ontario

. Ontario Management Development Programs

Team Building / Communications / Human Relations / Human Resources

Durham College - Oshawa, Ontario

. Continuous Improvement - Compete to Win

. ISO 9001 - Quality Assurance: Auditor

. Microsoft Training - Windows / Word / Excel / PowerPoint / Outlook

HOBBIES & INTERESTS:

. Golf

. Reading

. Exercise - walking / elliptical machine

. Previously, member of the Board Of Directors for a Non Profit Housing

Community

(East Whitby Co-Operative, Ontario Canada)

References available upon request

Contact this candidate