Training Manager

Stacey L. White Cell: 615-***-****

**** ******** *****, **** **********, MI 48322 Email:

*************@*****.***

PROFESSIONAL EXPERIENCE

CARETECH SOLUTIONS, Troy, MI 11/12-present

Senior Design and Delivery Specialist

EPIC, Cerner, and McKesson EHR Software

• Investigates the requirements for designing and delivering EPIC, Cerner and McKesson training

for all end-users. Writes and creates project outlines and schedules training sessions

• Performs needs, job, and task analysis to determine training approach for learners that would

improve their success

• Researches, develops, delivers and maintains training material and aids including training

roadmaps, instructor guides, demonstration models, multimedia visual aids, computer-based

tutorials, student guides, and reference materials

• Delivers custom and standard training to learners through training sessions on site, web based

sessions, large/ small groups and hands-on setting

• Assists other trainers with course preparations, go-live assessments

• Manage and coordinate new client on-boarding training and implementations/go-live process

• Participate in Command Center Readiness training, quality improvement calibration sessions,

support of new business initiatives, continuous support for analysts on the floor

• Travel to new client sites to perform Knowledge Gathering with Project Managers to ensure

training is designed to meet benchmarks and measurable outcomes

HENRY FORD HEALTH SYSTEMS – Detroit, MI 08/12 –

01/14

EPIC Credentialed Ambulatory, Resolute and Hospital Billing Trainer

• Achieved Credentialed Trainer status, demonstrating comprehensive knowledge of the

application and gaining a detailed understanding of Henry Ford’s workflows and system

configuration.

• Assisted Principal Trainers in the maintenance of high quality training materials including the

curriculum, user guides, lesson plans, and presentations.

• Created test scenarios and test plans to be used in playground environment business

applications in order to verify that client requirements are incorporated into the system design.

• Trained super users, managers, physicians, clinical staff and end users in specific Epic

applications, demonstrating strong platform skills and the ability to handle questions and meet

training objectives effectively.

• Assisted in analyzing testing results throughout the project and go-lives.

• Stayed current with system changes, new workflows and site specific training needs.

• Updated Epic Computer Based Training modules using an eLearning authoring tool.

HOSPITAL CORPORATION OF AMERICA (HCA) – Nashville, TN 03/11 –

08/12

Corporate EHR McKesson and EPIC Trainer

• Trained all administrative and medical staff on the McKesson (HPF) and EPIC application through

classroom, on-site, phone, web or one-on-one coaching.

• Worked with client hospitals in the conceptualization, design, build and implementation of new

EHR applications, modules or systems, including major enhancements, upgrades

• Analyzed and discussed clinical workflows with the training team to ensure consistency.

• Trained support analysts and hospital personnel in interface applications, HL7 messages and

network topology.

• Conveyed understanding of appropriate application functionality and functional terminology for

clinical or other healthcare management staff.

• Participate in Physician Clinical Portal server and product upgrades, file build

maintenance/updates, and testing new functionality as required to maintain and teach both

product and implementation methodology courses.

• Contributed to the preparation of testing scripts and materials as well as performing unit, system

and integrated testing tasks.

• Provided Go Live support in an inpatient setting in current training markets traveling throughout

the US.

DAYMAR INSTITUTE - Nashville, TN 10/09 –

04/11

Program Director /Instructor (Billing, Coding, Health Insurance)

• Responsible for the evaluation and training curriculum for four degree programs.

• Instructed adult learners in the classroom using computer software on correct ICD 9, CPT, and

HCPCS coding standards.

• Properly trained students on all phases of medical administration, electronic health records (EHR)

and reimbursement, with extensive focus on HIPAA compliance, Medicare/ Medicaid regulations,

third party payers and commercial insurance.

• Participated in the revision, development, maintenance, and implementation of existing

curriculum.

• Managed and coordinated departmental Advisory Board meeting and staff training seminars.

• Ensured student success rate through externship placement, sitting for certification exams and

enforcing accreditation guidelines.

KAPLAN CAREER INSTITUTE – Nashville, TN 02/03 -

10/09

Part Time Instructor (Billing, Coding, Health Insurance)

• Prepared lesson plans and syllabi using industry-standard approaches (e.g., multimedia, adult

methodology).

• Trained students in electronic medical records (EMR), insurance eligibility/verification, and all

phases of billing and reimbursement.

• Directed students not only to the highest level of academic achievement and performance but

also to the nourishment of personal and professional growth.

• Developed and updated training manuals and documentation as needed.

• Created and implemented Professional Day activities to fully prepare students for their careers

resulting in increased placement rates and permanent job offers post graduation.

METRO ATLANTA NEUROSURGERY P.C. - Atlanta, GA 03/93 -

04/02

Billing/Coding Manager and Asst. Practice Manager

• Started in the medical files department and continually excelled through performance and

education.

• Relocated with the chief Neurosurgeon from the Detroit Medical Center to the Atlanta Medical

Center.

• Supervised entire start-up operations for medical practice with staff of 10.

• Formulated and managed 2.2 million dollar budget working directly with CEO of practice.

• Effectively transitioning and trained the billing/coding and front office departments from

manual/DOS based systems to EMR / EDI systems.

• Decreased AR from 1.2 million to $400,000 in 4 months.

• Contributed in growing the practice from a single specialist to a multi-specialty group.

• Established non-profit division that raised 250K to assist patients without medical insurance

EDUCATION

BA Communications, University of Michigan May

1999

cum Laude

Certified Procedural Coder (CPC) January

2009

Member, AAPC

RELATED SKILLS

Broad Knowledge base of the following systems and applications:

McKesson Horizon Patient Folder (HPF), HPP, GE Centricity, CPOE, PACS, Meditech, Medical Manager,

Medisoft, Acumen, eRenal MD, ePremis, and HL7 interfacing and HTML Format Form Building, EPIC,

Meaningful Use, SalesForce, Sharepoint, Visio and Microsoft Project.

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